Ricki Wilson

• Supervised facilities and services for 213-units
• Boosted renewal rents 20% while maintaining 60% level on effective rent numbers.
• Maintained productivity objectives by leveraging hands-on leadership abilities to effectively direct 9-person team.
• Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
• Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
• Resolved tenant issues quickly and increased tenant retention by 20%.
• Improved processes through expense management.

• Overseeing of the leasing team and training.
• Support Leasing Consultants in the leasing of apartments and ensure that Fair Housing guidelines are followed; verify potential resident applications.
• Post rental collections, oversee the administration of accounting functions for the community
• Conduct a monthly market survey and recommend pricing changes
• Process notices to vacate & manage delinquency/file evictions as necessary and all necessary associated collections activities
• Field resident concerns and coordinate resolution.
• Perform administrative duties as assigned by the Community Manager

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• Create and assist new resident with lease execution. Orient new residents to community.
• Monitor lease expirations and renewals. Distribute and follow-up on renewal notices.
• Assist in outreach marketing, social media presence, business to business marketing, removing/updating banners, balloons, signs, flags, etc.
• Assist in planning resident functions. Attend functions and participate as host for any functions as directed by the Community Manager.
  
• Monitor advertising effectiveness and update all online marketing outlets. Gather information about market competition in the area and file.
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• Assisted in running multiple stores ranging in volume from 1.3 million to 7.8 million
• Increased profitability in most recent location by 7%
• Monitored daily business to ensure that the store is efficiently and effectively providing services needed while staying within budgetary limits
• Used sales forecasting and strategic planning to ensure the sale and profitability of products, analyzing business developments and monitoring market trends
• Managed staff of up to 65, prepared work schedules and assigned specific duties
• Lead the implementation and execution of all Standard Operating Procedures and initiatives

• Planned commercial displays to entice and appeal to customers

• Changed window displays, interior display areas, and signage to reflect changes in inventory or promotion

• Consulted with advertising staff to determine type of merchandise to be featured and time and place for each display

• Maintained metrics, reports, process documentation, and customer service logs

• Planned and directed staffing, training, and performance evaluations to develop and control sales and service programs