Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rickona Wilson

Hawthorne,CA

Summary

Accomplished Supervisor with a proven track record at AAPC LOUNGES, enhancing team productivity and customer satisfaction through strategic planning and effective staff management. Skilled in data analytics and mentoring, I excel in process improvement and inventory control, significantly boosting operational efficiency without exceeding budget constraints.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Supervisor

AAPC LOUNGES
03.2022 - 07.2024
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Special Service Agent

Private Suite LAX
04.2022 - 01.2023
  • Implemented and developed customer service training processes.
  • Maintained up-to-date knowledge of product and service changes.
  • Trained staff on operating procedures and company services.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Working with High Profile Clients

Supervisor of Operations

Qantas LAX
09.2017 - 03.2020
  • Established and administered annual budget with controls to prevent overages, minimize burn rate, and support sustainability objectives.
  • Devised processes to boost long-term business success and increase profit levels.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety, and compliance.

Warehouse Worker

All-Star Staffing
07.2015 - 07.2016
  • Oversaw all products leaving the warehouse to ensure accuracy and integrity of shipments
  • Inspected and researched all discrepancies in inventory and tracking
  • Performed weekly analysis to find damaged or unacceptable product for improved quality control

Education

Diploma -

Victor Valley High School
Victorville, CA
06.2018

Skills

  • Data Analytics
  • Strategic Planning
  • Schedule development
  • Staff Management
  • Inventory Control
  • Process Improvement
  • Staff Discipline
  • Goal-Oriented
  • Training and mentoring

Certification

CPR

LOS ANGELES FIRE INSTRUCTOR

SAFE SERVE

Timeline

Special Service Agent

Private Suite LAX
04.2022 - 01.2023

Supervisor

AAPC LOUNGES
03.2022 - 07.2024

Supervisor of Operations

Qantas LAX
09.2017 - 03.2020

Warehouse Worker

All-Star Staffing
07.2015 - 07.2016

Diploma -

Victor Valley High School

Similar Profiles

CREATE PROFILE
Rickona Wilson