RICKY BENNETT JR
San Antonio,TX
Summary
Skilled 5 Year Professional with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills. Natural ability to communicate effectively with and leading high- performance teams. Certified Scrum Master. Lean- Agile Practitioner. Servant leader with strong technical background. Natural problem solver, creative thinker with strong attention to detail. Keen interest in coaching people on their way to self-improvement and effectiveness. Natural ability to understand and help communicate complex systems.
Overview
8
8
years of professional experience
Work History
Property Claims Adjuster
Farmers Insurance Company
01.2023 - Current
- Improved overall department performance metrics by consistently meeting or exceeding goals related to cycle time, productivity levels, and customer satisfaction ratings.
- Enhanced customer satisfaction with prompt communication and consistent follow-up on claim status updates.
- Negotiated claim settlements and recommended litigation when claims could not be settled.
- Streamlined the claims process for increased efficiency by consistently updating claim files and maintaining accurate records.
- Assisted policyholders with understanding their coverage, providing clear explanations on policy terms and conditions throughout the claims process.
Real Estate Agent
Keller Williams Heritage
02.2020 - Current
- Sold high volume of properties in short timeframes to exceed quotas and maximize business revenue.
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
- Developed and maintained relationships with clients through networking, postcards and cold calling.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Represented buyers and sellers of developed and undeveloped properties.
Sales Executive
USA Solar Nation
02.2021 - 02.2022
- Analyzed past sales data and team performance to develop realistic sales goals.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Held meetings with director to identify techniques to overcome sales obstacles.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Developed and led sales training initiatives for employees and teams across organization.
Recruitment Manager
Medix Healthcare Solutions
01.2021 - 12.2021
- Built and strengthened successful relationships with external recruiters and agencies.
- Set and conveyed recruitment goals to downstream staff.
- Performed sourcing, interviewing, negotiations and hiring.
- Reviewed applications and resumes to support hiring activities.
- Liaised between multiple business divisions to improve communications.
- Met with managers to discuss vacancies, applicant qualifications and characteristics of top candidates.
Branch Manager
Enterprise Rent-A-Car
01.2017 - 10.2020
- Boosted sales and customer loyalty through incentive programs.
- Forecasted trends and recommended improvements based on financial risk analyses.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Assessed employee performance and developed improvement plans.
- Engaged employees in business processes with positive motivational techniques.
- Launched new training program to boost employee skills and staff retention rate.
Education
Bachelor of Business Administration - Entrepreneurial Studies
University of New Mexico
Albuquerque, NM 06.2013 - 2016.12
Real Estate License
Aceable Agent School of Real Estate
Online 02.2020 - 03.2020
Certified Scrum Master - CSM -
Hyperdrive Agile
Virtual 04.2022 - 05.2022
Skills
Relationship Building and Management
Team Leadership
Scrum Master
Strategic Management
Goals and Performance
Business Development
Strong team-builder
Revenue Generation
Accomplishments
- Repeatedly received recognition from superiors for excellence in sales and service.
- Increased monthly revenue 32% through implementation of strategic initiatives.
- 12 Consecutive MVP Events
- 2x Elite Branch Manger Award Winner
- Consistently achieved $100 net other by completing DW Script/4 step sales process with accuracy and efficiency.
- Consistently Achieved 84 ESQI Score by completing 7 Step ESQI plan with accuracy and efficiency
Timeline
Property Claims Adjuster
Farmers Insurance Company
01.2023 - Current
Certified Scrum Master - CSM -
Hyperdrive Agile
04.2022 - 05.2022
Sales Executive
USA Solar Nation
02.2021 - 02.2022
Recruitment Manager
Medix Healthcare Solutions
01.2021 - 12.2021
Real Estate Agent
Keller Williams Heritage
02.2020 - Current
Real Estate License
Aceable Agent School of Real Estate
02.2020 - 03.2020
Branch Manager
Enterprise Rent-A-Car
01.2017 - 10.2020
Bachelor of Business Administration - Entrepreneurial Studies
University of New Mexico
06.2013 - 2016.12
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