Ricky Dalton Carpenter
Corning,AR
Summary
To become a valued member of the team by offering knowledge I have received to this point, as well as gaining new skills and experience. Through being a dedicated, dependable, and reliable employee, I will contribute to this company's further success by utilizing desirable performance to become a beneficial team member.
Overview
12
12
years of professional experience
Work History
Customer Service & Billing
Clay County Connect
06.2024 - Current
- Scheduled all Fiber internet installations for all customers.
- Managed all payments for customers, 30+ calls per day.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customer. and company.
Service Manager/Warranty Specialist/Parts Specialist
Harold Implement/Polaris/Yamaha/Bad Boy
03.2021 - 06.2024
- Supervise technicians on mechanical jobs.
- Resolved customer complaints in professional and timely manner. 50+ phone calls per day.
- Schedule jobs for each technician.
- Operate Forklift.
- Correct PPE worn depending on the job.
- Provide training to employees to help them understand hazards and how to maintain workplace safety.
- Locate parts needed for jobs and order the parts if not in stock.
- File all warranty claims for Polaris, Yamaha, and Bad Boy.
- Provide exceptional customer service.
- HBS Systems software experience.
- Demonstrate leadership.
- Works closely with team members and staff.
Railcar Unloader/Truck Scaler/Weighmaster
PECO Foods
09.2020 - 03.2021
- Unloaded railcars with chicken feed.
- Control Room Operator.
- PPE used to protect against a variety of hazards.
- Worked 12 hour night shifts 5-6 days a week.
- Unloaded packages with care and placed in proper staging area.
- Assisted other team members in navigating large loads.
- Scaled grain trucks in and out for weight.
- Operated track railcar.
Service Manager/Warranty Specialist/Parts Specialist
Harold Implement/Polaris/Yamaha/Bad Boy
03.2018 - 05.2020
- Supervise technicians on mechanical jobs.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Ensure technicians complete jobs in a timely manner
- Schedule d jobs for each technician.
- Strived to provide exceptional customer service.
- Located parts needed for jobs and order the parts if they are not in stock.
- Filed all warranty claims for Polaris, Yamaha, and Bad Boy.
- Unloaded trucks with a forklift.
- Worked closely with teammates.
Bank Teller
First National Bank
07.2017 - 03.2018
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Handled large sums of cash for deposits.
- Cashed checks for customers.
- Balanced the bank vault, ATM and drawer daily.
- Provided excellent customer service.
Laborer
Carpenter Floorcovering
05.2015 - 07.2017
- Installed carpet, wood, tile, and laminate flooring.
- Assisted in the design and installation of tile showers.
- Hauled supplies for jobs.
Laborer
Harold Implement/Polaris/Yamaha/Bad Boy
07.2012 - 05.2015
- Cleaned and maintained the premises and buildings.
- Unloaded trucks using a forklift.
- Installed accessories on side by sides.
- Mowed company property.
Education
Associate of Art's Degree -
Black River Technical College
Pocahontas, AR05.2017
High School Diploma -
Corning High School
Corning, AR05.2015
Skills
- Positive Attitude
- Workflow Management
- Trustworthy and Honest
- Multitasking and Organization
Timeline
Customer Service & Billing
Clay County Connect
06.2024 - Current
Service Manager/Warranty Specialist/Parts Specialist
Harold Implement/Polaris/Yamaha/Bad Boy
03.2021 - 06.2024
Railcar Unloader/Truck Scaler/Weighmaster
PECO Foods
09.2020 - 03.2021
Service Manager/Warranty Specialist/Parts Specialist
Harold Implement/Polaris/Yamaha/Bad Boy
03.2018 - 05.2020
Bank Teller
First National Bank
07.2017 - 03.2018
Laborer
Carpenter Floorcovering
05.2015 - 07.2017
Laborer
Harold Implement/Polaris/Yamaha/Bad Boy
07.2012 - 05.2015
Associate of Art's Degree -
Black River Technical College
High School Diploma -
Corning High School
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