Ricky Guzman
Austell,GA
Summary
- Self-starting Custodian with team player mentality. Skilled at staying on task and meeting deadlines.
- Dependable Janitor with comprehensive background in cleaning services and grounds maintenance. Exceptional attendance record.
- Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.
- Dedicated Retail Sales Manager with background in staff oversight and maximizing productivity. Knowledgeable in current merchandising trends, customer needs and shrink reduction. Successful career history comprising more than 5 years.
Overview
8
8
years of professional experience
Work History
Store Manager/Sales Manager
Cricket Wireless Authorized Dealer
Smyrna , GA
2017.04 - 2022.05
- Managed Team
- Created Events
- Helped customers with any issues that came up in store , also with there phones
- Helped out with training of employees for other stores
- Handled every day to day operations for the store and sometimes other stores
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
Installer Service Specialist
AAA Metal Works
Hiram , GA
2015.02 - 2016.04
- Laid out materials and system components to prepare for installation.
- Installed complete systems at new residential and business construction sites.
- Inspected installations to check for functionality and maintain customer satisfaction.
- Maintained relationships with customers to better understand needs and uphold standards of service.
- Removed Gutters , and Shingles
- Installed Gutters , and Metal Roofing
Quality Assurance /Warehouse Packer
Material In Motion
Lithia Springs , GA
2013.06 - 2014.11
- Reviewed orders to verify products met specifications.
- Kept work areas neat, clean and free from debris.
- Picked and packed order items.
- Created shipping labels to complete daily order processing.
- Organized items on racks, shelves and bins to maintain established order.
- Labeled and shrink-wrapped pallets for shipment.
- Packed and loaded boxes into vehicles using care to prevent damage.
Custodial Worker
Bristol Facilities
Atlanta , GA
2022.04 - 2022.07
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
- Collected trash and emptied receptacles and recycling containers.
- Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
Education
Pebblebrook High School
Skills
- Retail Management
- Sales Management
- Team Management
- Recruiting
- Store Management Experience
- Marketing
- Leadership
- Merchandising
- Management
- Productivity and Time Management
- Facility and Site Cleaning
Languages
Spanish
Native or Bilingual
Timeline
Custodial Worker
Bristol Facilities
2022.04 - 2022.07
Store Manager/Sales Manager
Cricket Wireless Authorized Dealer
2017.04 - 2022.05
Installer Service Specialist
AAA Metal Works
2015.02 - 2016.04
Quality Assurance /Warehouse Packer
Material In Motion
2013.06 - 2014.11
Pebblebrook High School
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