Ricky Hartnett
Westlake,TX
Summary
Results-driven Key Account Manager known for unparalleled productivity and efficient task completion. Possess strong skills in strategic account planning, negotiation, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring success in managing key accounts and fostering long-term business partnerships.
Overview
32
32
years of professional experience
Work History
New Business Development Manager
Land Care Management
Lewisville, Texas
10.2022 - Current
- Identified and pursued new business opportunities in landscaping services.
- Developed relationships with clients to understand their landscaping needs.
- Collaborated with cross-functional teams to create service proposals.
- Conducted market research to identify trends and competitive landscape.
- Presented service options to potential clients and addressed inquiries.
- Managed contract negotiations for new service agreements.
- Monitored industry developments to inform business strategies.
- Assisted in training staff on customer engagement techniques.
- Provided support throughout entire sales process from prospecting through closing deals.
- Negotiated contracts with external parties to secure favorable terms for company interests.
- Established measurable objectives and KPIs for new business efforts.
- Participated in trade shows, conferences, networking events to build brand awareness.
- Utilized CRM software to track leads, manage contacts and record relevant information about prospects.
Logistics Manager
Atlas Sand
10.2020 - 07.2022
- Created and enforced policies and procedures for entire logistics team.
- Resolved customer complaints related to shipping issues or delays in transit times.
- Maintained high standards of internal and external customer service.
- Led and managed projects to support logistics efforts and plans.
- Coordinated transportation schedules with suppliers and clients for timely delivery.
- Oversaw inventory management to ensure optimal stock levels at all times.
- Developed relationships with carriers and vendors to streamline operations.
- Trained staff on logistics processes and safety standards to enhance efficiency.
- Analyzed supply chain data to identify areas for process improvement.
- Led cross-functional meetings to align logistics strategies with company goals.
- Managed day-to-day operations related to receiving, storing, packing, shipping merchandise.
- Developed and managed logistics strategies to improve the efficiency of operations.
Regional Operations Manager
Titan Lansing
05.2014 - 10.2020
- Led a team of professionals in overseeing regional operations, ensuring smooth planning and compliance.
- Implemented strategic initiatives that resulted in a 20% improvement in overall productivity across six terminals.
- Conducted training programs to enhance the skills of the operations team including Servant Leadership classes.
- Worked with local and state EPA officials for compliance.
- Prepared budgets, capital asset plans, P&L, and financial models.
- Responsible for correct Inventory reporting to both internal and external customers.
- Organized and communicated all train planning with local BNSF & UP stations.
- Rewrote all SOPs for up-to-date quality and efficiency.
- Conducted maintenance audits for correct inventories, minimalizing downtime and improving costs.
Area Manager
Vista Transport
11.2010 - 05.2014
- Managed operations of the transportation of frac sand, optimizing routes and schedules, operating efficiencies, and maintenance for four terminals.
- Implemented cost-effective measures, resulting in a 12% reduction in transportation costs.
- Established and maintained positive relationships with clients and vendors.
- Negotiation of 3PL carrier rates.
- Responsible for inventory levels across over 10-15 well sites.
- Oversaw 80-100 drivers across Texas, New Mexico and Oklahoma.
- Head of start up operations in new markets.
- Assisted DOT in all accidents and proper records for drivers.
Petty Officer 2 ( ABF2 )
United States Navy
10.1993 - 07.2009
- Supervised training programs for junior personnel to enhance operational readiness.
- Coordinated logistics for equipment and personnel during deployments and training exercises.
- Conducted safety inspections and enforced compliance with operational protocols.
- Managed communications systems to ensure effective information flow across units.
- Mentored sailors in technical skills, fostering professional development and teamwork.
- Oversaw inventory management of supplies and equipment for mission readiness.
- Facilitated conflict resolution among team members to maintain unit cohesion and morale.
- Provided technical guidance to junior personnel on the operation of equipment and systems.
- Prepared reports regarding operational status for senior officers.
- Coordinated with other departments to ensure that resources were allocated efficiently.
- Supervised the scheduling and maintenance of operational records in accordance with Navy regulations.
- Directed emergency response teams during times of crisis or natural disasters.
Education
Bachelor of Business Administration -
Old Dominion University
06.1997
Skills
- Business development
- Market research
- Contract negotiation
- Client relationship management
- CRM software
- Strategic planning
Timeline
New Business Development Manager
Land Care Management
10.2022 - Current
Logistics Manager
Atlas Sand
10.2020 - 07.2022
Regional Operations Manager
Titan Lansing
05.2014 - 10.2020
Area Manager
Vista Transport
11.2010 - 05.2014
Petty Officer 2 ( ABF2 )
United States Navy
10.1993 - 07.2009
Bachelor of Business Administration -
Old Dominion University