Ricky Phillip
Somerville,NJ
Summary
Successful Territory Manager bringing strong history of exceeding product revenue and customer targets. Versed in multiple products and current market trends. Over 19 years of sales and business development success. Accomplished Territory Manager, adept in customer relationship management and equipment maintenance, oversaw 150+ accounts, fostering key partnerships and ensuring customer satisfaction through expert service and preventive maintenance. Excelled in team collaboration, significantly enhancing account loyalty and operational efficiency. Proficient in Sales Force, embodying a results-driven approach with a commitment to excellence.
Overview
19
19
years of professional experience
Work History
Territory Manager
Ecolab
St. Paul, MN
05.2005 - 07.2024
- Oversight over 150 accounts within multiple counties within New Jersey territory.
- Promoted strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
- Expanded successful account relationships by building rapport and maintaining consistent communication.
- Responsible for ordering of equipment and supplies for customer needs.
- Proficient in maintaining the servicing of kitchen machinery and laundry equipment.
- Ability to assist customers with plumbing and electrical needs
- On-call services which included but not limited too, emergency service calls for repairs to equipment.
- Providing excellent customer service and explained to customers what repairs are need and had to be done.
- Liaison to development professional working relationship with other co-workers.
- Ensure compliance with standard occupational health and safety act.
- Monthly visits with customers for preventive maintenance tasked to ensure longevity of equipment/ machinery.
- Delegated for training.
Education
High School Diploma -
Middlesex County Vocational School Piscataway
Piscataway, NJ06.1992
Skills
- Team Collaboration and Leadership
- Customer Relationship Management
- Multitasking and Organization
- Sales expertise
- Product knowledge of chemicals and equipment
- Completed training for equipment maintenance and machinery repairs
- Completed booking training (program for EcoLab advertisement & appointment)
- Proficient in Sales Force (program used for EcoLab)
- Completion of mandatory annual required training
Accomplishments
Received award for Manager of the year.
Achieving yearly budget objective
Timeline
Territory Manager
Ecolab
05.2005 - 07.2024
High School Diploma -
Middlesex County Vocational School Piscataway