Ricky Poole
Edmond,Oklahoma
Summary
Dynamic Department Manager with a proven track record at Lowes Home Improvement, enhancing customer satisfaction and streamlining inventory to minimize losses. Expert in staff management and problem-solving, I excel in fostering team collaboration and driving significant process improvements. Skilled in both customer engagement and loss prevention, my leadership directly contributes to achieving key company objectives.
Overview
8
8
years of professional experience
Work History
Department Manager
Lowes Home Improvment
06.2016 - Current
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Education
General -
Woodland High School
Fairfax, OK05.1996
Skills
- Customer Service
- Staff Management
- Team Supervision
- Problem-Solving
- Training and mentoring
- Safety and Security
- Customer Engagement
- Retail Management
- Work Planning and Organization
- Coaching and Mentoring
- Loss Prevention
- Training and Development
- Sales Reporting
- Conflict de-escalation
Timeline
Department Manager
Lowes Home Improvment
06.2016 - Current
General -
Woodland High School