Ricky Riojas
San Antonio,Texas
Summary
Proven Customer Service Representative with a track record of enhancing customer satisfaction at Scarborough Research and Sears Call Center. Skilled in active listening and problem-solving, adept at resolving complex issues, leading to a 20% increase in customer retention. Demonstrates critical thinking and a results-driven approach to deliver exceptional service.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Scarborough Research
03.2010 - 02.2012
I would communicate with customers and conduct surveys with them over the phone.
Customer Service Representative
Sears Call Center
01.2009 - 03.2010
I would take inbound calls from customers to renew their insurance on their appliances and help with any issues they may have had
Education
GED -
Smithson Valley High School
New Braunfels, TXSkills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Timeline
Customer Service Representative
Scarborough Research
03.2010 - 02.2012
Customer Service Representative
Sears Call Center
01.2009 - 03.2010
GED -
Smithson Valley High School
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