Ricky Rodas Munoz
Nashville,TN
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
2
2
years of professional experience
Work History
Server
Nordstrom
09.2023 - 03.2024
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Host
Bavarian Bierhaus
05.2023 - 08.2023
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Kitchen Line Worker
Panda Express
04.2022 - 09.2022
- Enhanced kitchen efficiency by assisting in food preparation and maintaining a clean workspace.
- Contributed to improved customer satisfaction by ensuring timely delivery of well-prepared meals.
- Collaborated with team members to maintain a smooth workflow during high-volume service hours.
- Ensured food quality by adhering to strict safety and hygiene standards during meal preparation.
Education
Associates of Psychology - Psychology
Nashville State Community College
Nashville, TN07.2023
High School Diploma -
Nashville School Of The Arts
Nashville, TN05.2021
Skills
- Table Bussing
- Beverage Preparation
- Table Setting
- Safe Food Handling
- Order Management
- Food Running
- Guest Engagement
- Daily specials memorization
- Menu Memorization
- Order Accuracy
- Menu presentation
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Server
Nordstrom
09.2023 - 03.2024
Host
Bavarian Bierhaus
05.2023 - 08.2023
Kitchen Line Worker
Panda Express
04.2022 - 09.2022
Associates of Psychology - Psychology
Nashville State Community College
High School Diploma -
Nashville School Of The Arts
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