Ricky Rodriguez
Miami
Summary
Dependable supervisor with experience in both security operations and retail leadership. Skilled in team supervision, problem solving, customer service, and maintaining safe and organized environments. Proven ability to manage staff, handle incidents, and provide excellent service while supporting company goals.
Overview
7
7
years of professional experience
2002
2002
years of post-secondary education
Work History
Security Supervisor
Security Alliance
Miami
03.2020 - Current
- Supervised a team of security officers to maintain a safe environment for staff, visitors, and property.
- Managed officer schedules, assignments, and shift coverage.
- Investigated security incidents and completed detailed reports.
- Trained new personnel on security procedures, emergency protocols, and equipment use.
- Coordinated with local law enforcement and emergency services when required.
Store Supervisor
Vans
Miami
10.2018 - 03.2023
- Supervised retail associates to ensure excellent customer service and sales performance
- Assisted customers with footwear and apparel selection while promoting Vans products
- Managed opening and closing procedures including cash handling and store security
- Trained new team members on sales techniques and store policies
- Maintained visual merchandising standards and organized inventory
Education
Sunset Senior High
Miami, FLSkills
- Team management
- Security protocols
- Incident investigation
- Training development
- Customer service
- Communication
Timeline
Security Supervisor
Security Alliance
03.2020 - Current
Store Supervisor
Vans
10.2018 - 03.2023
Sunset Senior High