Ricardo Rodriguez Montes
Las Vegas
Summary
Results-driven professional with extensive experience in operations management and customer relations. Known for establishing key performance indicators and fostering team engagement, leading to increased revenue and enhanced customer satisfaction. Ready to drive operational success and build lasting client relationships.
Overview
9
9
years of professional experience
2
2
Languages
Work History
General Manager
Leslie's Pool Supplies
Las Vegas, NV
08.2023 - Current
- Analyzed sales trends, adjusting strategies to maximize revenue and improve customer satisfaction levels.
- Managed a diverse team of professionals learning about proper pool care, fostering a positive work environment and high employee satisfaction.
- Established key performance indicators to monitor progress and align team efforts with organizational goals.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Sales Manager
Acima Credit
Los Angeles, CA
07.2025 - 06.2026
- Established key partnerships with vendors, expanding product offerings and improving service delivery efficiency.
- Increased sales revenue by developing and implementing effective sales strategies.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
Plasma Center Technician
Biolife Plasma Services
Las Vegas, NV
11.2022 - 06.2023
- Collected and processed plasma samples following strict regulatory guidelines.
- Conducted donor screenings to ensure eligibility and safety protocols were met.
- Maintained accurate records of donor information and plasma inventory systems.
- Assisted in training new staff on operational procedures and safety standards.
Shift Leader
Walgreens
Las Vegas, NV
09.2022 - 12.2022
- Supervised daily operations to ensure efficient workflow and customer satisfaction.
- Implemented process improvements that enhanced team productivity and service quality.
- Trained and mentored new employees on company policies and procedures.
- Managed inventory levels, reducing stock discrepancies through regular audits.
Customer Engagement Leader
Petsmart
Las Vegas, NV
07.2020 - 09.2022
- Led customer engagement initiatives to enhance brand loyalty and retention strategies.
- Developed training programs for staff to improve customer service standards throughout the store.
- Analyzed customer feedback to identify trends and drive improvements in customer service.
- Collaborated with cross-functional teams to execute promotional campaigns that increased customer interaction.
- Provided information to customers by reviewing orders and educating about basic care and service of purchased equipment.
Customer Service Associate
Walmart
Las Vegas, NV
11.2017 - 07.2019
- Processed transactions efficiently using point-of-sale systems, minimizing wait times during peak hours.
- Resolved customer complaints through effective communication, maintaining store reputation and loyalty.
- Assisted customers with product inquiries, ensuring satisfaction and enhancing shopping experience.
- Collaborated with team members to restock shelves, ensuring product availability and organization.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
Education
High School Diploma -
Rancho High School
Las Vegas, NV06.2017
Skills
- Operations management
- P&L management
- Inventory control
- Team leadership
- Coaching skills
- Problem resolution
- Customer relations
- Team collaboration
- Multi-tasking efficiency
- Time management
- Communication skills
- Office administration
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Manager
Acima Credit
07.2025 - 06.2026
General Manager
Leslie's Pool Supplies
08.2023 - Current
Plasma Center Technician
Biolife Plasma Services
11.2022 - 06.2023
Shift Leader
Walgreens
09.2022 - 12.2022
Customer Engagement Leader
Petsmart
07.2020 - 09.2022
Customer Service Associate
Walmart
11.2017 - 07.2019
High School Diploma -
Rancho High School