Ricky Smith
Savannah,GA
Summary
Dynamic professional with more than 20+ years of security experience specializing in Physical, Information, Industrial and Personnel Security. Forward thinking Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management. Excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level knowledge and strong collaborative skills leading to optimum outcomes.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Account Manager
Allied Universal
South Carolina
08.2024 - Current
- Leverage AI-powered technology to effectively schedule security officers, meeting client contract hours while minimizing unbilled overtime
- Communicate regularly with the Client regarding contractual issues or program
- Assure communications of policies, company announcements, and job openings through a consistently updated read file
- Hire, coach, train, and manage security officers and supervisors while overseeing payroll, performance, and employee relations
- Serve as the primary point of contact for clients, ensuring high-quality service that protects people and property
- Communicate staffing needs via Requisition Form; assist recruiters in identifying, interviewing, and hiring quality candidates
- Respond to escalated issues professionally, coordinating with clients and internal teams
- Develop/maintain site specific operational procedures OPM and post orders are always available for emergency references
- Jasper County Detention Center, South Carolina
Complex Site Supervisor
Aegis LLC
Kabul, Afghanistan
12.2014 - 10.2015
- Managed a 30-45-person guard force, responsible for all guard operations at the Embassy complex.
- Mitigate, isolate, and contain threats through tactical maneuvers and employment of automatic weapon fire
- Oversaw guards screening procedures for all visiting VIP’s, Priority Guests and routine visitors
- Ensured all guards were trained, equipped, and vetted in accordance with the contract
- Verified all guard posts were staffed in accordance with contract; mentored, trained, provide counseling and corrective action for substandard performance and non-compliance of SOP’s and policies
- Authored Incident reports, made force protection recommendations to Regional Security Office Staff
Security Coordinator
Dyn-Corp Intl
Tarin Kowt, Afghanistan
12.2010 - 01.2013
- Supervised nine-person staff vetting Host and Third Country Nationals for access to ISAF/USFOR-A military bases.
- Led staff steering screenings, interviews, and badge issuance to host and third country nationals.
- Ensured accurate collection of intelligence information, biometric data, including entry into database and security file maintenance as dictated by government and company guidelines.
- Spearheaded internal and external audits with Defense Contract Management Agency (DCMA) of security operations and military directives, PWS 100% compliant
- Tasked and guided site security teams conducting security assessments and threat analysis provided feedback on proposed mitigation strategies to senior security staff and site management
Security Coordinator
Kellogg Brown & Root
Baghdad, Iraq
12.2005 - 01.2010
- Guided staff of five Security Technicians and 30 guards force protection and physical security enhancements.
- Developed and implemented local Force Protection Plan for five geographically Forward Operating Bases (FOB) across International “Green Zone” in Baghdad.
- Frequently authored and reviewed Threat Vulnerability Assessments (TVA).
- Investigated employee misconduct allegations and non-compliance of company Code of Business policy.
- Served as liaison to external agencies analyzing and interpreting intelligence threat information.
Superintendent, Information/Personnel Security
United States Air Force
Shreveport, LA
10.2003 - 10.2005
- Directed (HQ) Security Staff regarding personnel/information, physical security programs, policy guidance, procedures, planning, and oversight.
- Primary point of contact for eighth HQ Vulnerability Management Program (VAMP) for eleven installations comprised of 43,000 military/civilian population and $9 billion in resources.
- Designed HQ’s Force Protection policy for 11 installations, including active duty, air National Guard, and AF reserves units.
- Steered quality control of personnel security investigations, manages, and track investigations from initiation to completion, yielding 100% on time error-free submission rate.
- Delivered force protection plan and security arrangements for senior military leaders, foreign dignitaries, and state officials.
Education
Associate of Science - Security Administration
Air University
Montgomery, ALSkills
- Operations Management
- Force Protection
- Staffing and Scheduling
- Team Training
- Investigations
- Emergency Management
- Reporting and Documentation
- Access Control
- Converting leads
- Account development
- Needs analysis
- Trend forecasting
Certification
- Personnel Security Management, Protecting Secret & Confidential Documents - Center for Development Security Excellence - Linthicum, MD
- Information Security Management - Center for Development Security Excellence - Linthicum, MD
- DoD Security Specialist Course, Industrial Security Management - - Center for Development Security Excellence - Linthicum, MD
- Anti-Terrorism Force Protection Level II Course, Dynamics of International Terrorism, Risk Management - USAF
- Base and Installation Security Systems Operator Course – USAF
- Biometric Automated Tool Set, HIIDE – Afghanistan
- Web-Pass - Afghanistan
- USAF Security Police Academy - USAF
Timeline
Account Manager
Allied Universal
08.2024 - Current
Complex Site Supervisor
Aegis LLC
12.2014 - 10.2015
Security Coordinator
Dyn-Corp Intl
12.2010 - 01.2013
Security Coordinator
Kellogg Brown & Root
12.2005 - 01.2010
Superintendent, Information/Personnel Security
United States Air Force
10.2003 - 10.2005
Associate of Science - Security Administration
Air University