Ricky Taylor
Sandersville,GA
Summary
Experienced Juvenile Correctional Officer with focused background in managing young offenders within correctional facilities. Skills include crisis management, behavior modification strategies, and familiarity with legal parameters of juvenile justice system. Demonstrated ability to develop constructive relationships with inmates to promote positive change. Recorded success in maintaining safe and secure environments through effective supervision and conflict resolution tactics.
Overview
39
39
years of professional experience
Work History
Juvenile Correctional Officer
Department of Juvenile Justice
Milledgeville, GA
10.2023 - Current
- Directed and supervised juveniles in a correctional setting, ensuring safety of all inmates.
- Conducted frequent searches of cells and living areas for contraband materials and weapons.
- Managed daily operations within the facility, including discipline, recreational activities, medical and mental health care, and educational programs.
- Maintained accurate records of all violations and incidents involving juveniles.
- Enforced rules and regulations related to inmate conduct and behavior in accordance with established policies.
- Monitored security cameras throughout the facility to ensure safety of staff and inmates.
- Responded promptly to emergency situations, such as fights or attempted escapes.
- Provided guidance to new officers on proper protocol for dealing with juvenile offenders.
- Communicated effectively with supervisors about progress made toward meeting goals set forth in individual treatment plans.
Overnight Manager
Walmart
Sandersville, GA
09.2013 - 08.2024
- Managed and supervised the night shift staff, ensuring they were following company policies and procedures.
- Conducted daily shift meetings to review tasks and goals for the evening.
- Maintained security systems by conducting routine checks of all access points throughout the facility.
- Provided training and coaching to employees on safety protocols, customer service standards, and operational processes.
- Performed regular maintenance checks on equipment to ensure safe operation during overnight hours.
- Ensured accurate documentation of inventory levels in accordance with company requirements.
- Coordinated with other departments to ensure smooth operations during overnight shifts.
- Assessed staffing needs based on volume projections for the night shift.
- Communicated regularly with managers from other shifts regarding current events or changes in policy.
- Adjusted staffing levels according to demand throughout the night while staying within budget constraints.
Support Manager
Walmart
Sandersville, GA
02.2008 - 09.2013
- Provided technical support to customers, troubleshooting hardware and software issues.
- Coordinated with external vendors to resolve complex technical problems.
- Trained new employees on company policies and procedures related to customer service.
- Resolved escalated customer complaints in a timely manner.
- Evaluated employee performance against established objectives and standards.
- Managed daily operations of the customer service department, including staffing schedules and resource allocation.
- Identified opportunities for process improvements within the department.
- Implemented techniques to reduce wait times for customers calling the contact center.
- Facilitated communication between internal departments to ensure efficient problem resolution.
- Ensured compliance with applicable laws and regulations regarding customer service practices.
- Recruited, hired, trained, coached, evaluated, motivated and disciplined personnel as needed.
Six Spindle Operated
Lapp
Sandersville, GA
06.1985 - 05.2008
- Monitored and adjusted machine operations as needed for quality assurance.
- Maintained cleanliness of work area and equipment in accordance with safety regulations.
- Verified accuracy of material measurements before loading into machines.
- Ensured that all materials used were up to standard and free from defects.
- Operated various pieces of manufacturing equipment including lathes, milling machines, drill presses.
- Checked product quality against specified standards at each stage of production process.
- Followed established safety procedures while operating machinery and working around hazardous materials.
Education
High School Diploma -
Johnson County High School
Wrightsville, GA05-1985
Skills
- Restraint Techniques
- First-aid and CPR
- Security Procedures
- Juvenile corrections procedures knowledge
- Restraining techniques
Timeline
Juvenile Correctional Officer
Department of Juvenile Justice
10.2023 - Current
Overnight Manager
Walmart
09.2013 - 08.2024
Support Manager
Walmart
02.2008 - 09.2013
Six Spindle Operated
Lapp
06.1985 - 05.2008
High School Diploma -
Johnson County High School
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