Ricky West
Raleigh,NC
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and the ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
CustomerHD
Raleigh-Durham, US
06.2024 - 01.2025
- Provide excellent customer service for the customers of CHD clients via Zoom calls
- Assist in orders, billing, & shipping for the customer's of the CHD client
- Troubleshoot, diagnose, and provide technical assistance for the customer's of the CHD client's
Deli Associate
Lowes Foods
Raleigh, US
08.2023 - 04.2024
- Cut, prepare, and serve meat and cheese to Lowes Foods customers
- Cook, prepare, and serve hot bar items to customers
DOT Shuttle Driver
FedEx Express
Salem, US
03.2022 - 05.2023
- Load, sort, and make 'bulk' deliveries to businesses and private residences daily
- Shuttle packages to couriers as needed
Call Center Manager
Diamond Select
Scottsdale, US
04.2011 - 02.2022
- Hired, trained, and managed up to 26 employees within a mortgage call center
- Prequalified borrowers for mortgages while generating leads for loan officers
Education
Some College - Paralegal Studies
Purdue University-Global
Remote10.2010
Skills
- Scheduling
- Complaint resolution
- Empathy and patience
- Customer service
- Commercial driving
- Strong Interpersonal Skills
- Punctual and reliable
Timeline
Customer Service Representative
CustomerHD
06.2024 - 01.2025
Deli Associate
Lowes Foods
08.2023 - 04.2024
DOT Shuttle Driver
FedEx Express
03.2022 - 05.2023
Call Center Manager
Diamond Select
04.2011 - 02.2022
Some College - Paralegal Studies
Purdue University-Global
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