Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Thi (Ricky) Le

San Jose,CA

Summary

I am a confident and enthusiastic customer service representative who is dedicated to providing excellent service to customers. I enjoy working in a challenging and fast-paced environment, I am able to communicate effectively with customers to quickly resolve any issues they may have. I am currently seeking a fulfilling position where I can continue to serve customers and improve their overall experience.

Overview

8
8
years of professional experience

Work History

Retail Sales

Orchid Emporium
03.2023 - 09.2023
  • Increased sales and customer satisfaction through personalised servicing.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.

Hospitality Worker

GAMI Chicken Point Cook, Sanctuary Lakes SC
05.2019 - 09.2023
  • Delivered excellent customer service to support company reputation and patron satisfaction.
  • Reduced risks by maintaining clean and organised work environment.
  • Communicated with customers to promptly resolve complaints and address inquiries.
  • Processed payments with focus on accuracy and correct cash-handling procedures.
  • Greeted guests with friendly and professional acknowledgment to build rapport.

Picker Packer

Courrier Please Truganina
08.2022 - 03.2023
  • Pulled orders quickly to maintain demanding productivity goals.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Scanned packages and boxes and moved to loading dock for shipment.
  • Protected materials for transport by correctly packaging products in boxes and crates.

Cashier Team Lead

KFC Elizabeth
10.2016 - 05.2019
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Received and processed customer payments.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.

Waiter

Grind Coffee
12.2015 - 07.2016
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Used cash registers and credit card machines to cash out customers.

Education

High School Diploma -

Braybrook College
Melbourne, Australia
12.2019

Certificate II Information Technology - Information Technology

Victoria University
Melbourne, Australia
12.2019

Certificate III Commercial Cookery 2022 - Chef Training

Box Hill Institute
Melbourne, Australia
12.2022

Skills

  • Available Nights, Weekends and Holidays
  • Goal-Driven
  • Reading Comprehension
  • Time Management
  • Cash Register Operation
  • Complex Problem-Solving
  • Telephone Reception
  • Software Troubleshooting
  • Engaging with Diverse Customers
  • Team Cooperation
  • Ability to Lift 40 Pounds

Languages

English
Full Professional
Vietnamese
Native or Bilingual

Timeline

Retail Sales

Orchid Emporium
03.2023 - 09.2023

Picker Packer

Courrier Please Truganina
08.2022 - 03.2023

Hospitality Worker

GAMI Chicken Point Cook, Sanctuary Lakes SC
05.2019 - 09.2023

Cashier Team Lead

KFC Elizabeth
10.2016 - 05.2019

Waiter

Grind Coffee
12.2015 - 07.2016

High School Diploma -

Braybrook College

Certificate II Information Technology - Information Technology

Victoria University

Certificate III Commercial Cookery 2022 - Chef Training

Box Hill Institute

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Thi (Ricky) Le