Sofia Burgos
Adrian,OR
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
10
10
years of professional experience
Work History
Retail Sales Associate
Cannabis And Glass
Ontario, OR
04.2021 - Current
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Checked personal identifications during alcohol and tobacco sales.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Learned duties for various positions and provided backup at key times.
- Used POS system to enter orders, process payments and issue receipts.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card and check transactions to complete customer purchases.
Trimmer/Packager/Retail Sales Associate
The Hemp Connect
Ontario, OR
03.2020 - 04.2021
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Applied comprehensive knowledge of products to increase daily sales.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Disaster Relief Volunteer
Incident Catering Service
Twisp, WA
09.2015 - 09.2020
- Cultivated warm relationships with regular customers.
- Moved and set up seating, prepared extra silverware and notified kitchen prior to arrival of large groups.
- Coordinated food preparation and timed completion to allow prompt serving of tasty, plentiful and nutritious food at correct temperature.
- Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping and taking out trash.
Shift Lead
Dutch Bros. Coffee
Payette , ID
04.2017 - 09.2019
- Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Designed and adjusted work schedules to meet business demands.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Accurately completed end-of-day financial tasks of cash and card transactions daily.
Education
Associate of Arts - Early Childhood Education
Treasure Valley Community College
01.2016
Skills
- Merchandise Receiving and Handling
- Product Knowledge
- Available Nights, Weekends and Holidays
- Attention to Detail
- Inventory Management
- Brand Promotion
- Ability to Lift 40 pounds
- Computer Proficiency and Microsoft Office
- Security Practices
- Customer Service
- Strong Communication and Interpersonal Skills
- Exceeding Customer Expectations
- Flexible Hours
- POS Software
- Building Customer Relationships and Loyalty
- Payment Processing
- Adaptable and Flexible
- Team Leadership
Timeline
Retail Sales Associate
Cannabis And Glass
04.2021 - Current
Trimmer/Packager/Retail Sales Associate
The Hemp Connect
03.2020 - 04.2021
Shift Lead
Dutch Bros. Coffee
04.2017 - 09.2019
Disaster Relief Volunteer
Incident Catering Service
09.2015 - 09.2020
Associate of Arts - Early Childhood Education
Treasure Valley Community College
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