Rico Hawkins

District manager June 2019-March 2024

• Led district operations, improving customer service and satisfaction metrics.
• Developed and implemented training programs, enhancing staff performance and operational efficiency.
• Oversaw budget management for district expenses and resource allocation.
• Collaborated with sales teams to align strategies and boost market presence.
• Analyzed market trends to identify growth opportunities in the district.
• Resolved customer complaints promptly, ensuring high customer service satisfaction levels.

Regional Sales Director March 2024-Current

• Trained new potential District managers in day to day sales preparation.
• Communication with Human Resources
• Oversaw all locations including Oklahoma City
• Increased P&L knowledge and management
• Partner with business partners out of Texas to close gaps on company growth and polices

• Formulated strategies to drive sales and increase overall profitability.
• Led daily operations, enhancing store functionality and customer experience.
• Created staff schedules to ensure optimal coverage during peak hours, improving service efficiency.
• Managed inventory levels and organized stock for efficient access.
• Resolved customer complaints to maintain satisfaction and loyalty.
• Trained future store managers in day to day operations and in preparation for their own store manager positions.
• Trained mobile experts to become Asst. Store Managers and future store managers
• Conducted daily store operations, including opening and closing procedures and cash handling.
• Strengthened work flow productivity by hiring, managing and developing top talent.