Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Rico Hernandez

Houston,TX

Summary

I am a very fast learner and love to challenge myself to learn new things. I work great with my hands and excel in team solving exercises. Integrity, respect, and responsibility are the core values that make me efficient not only at work but in my daily life as well. Valued performer with terrific hand-eye coordination and skills in safety protocols and highly talented in mechanical assembly techniques. I am accustomed to working in hazardous conditions and high stress environments while paying close attention to details and focusing on the task at hand. Ambitious student pursuing career in Information Technology eager to contribute developed knowledge in networking. Skilled in fiber optics and copper installations under any conditions. Adaptable and driven with strong work ethic and the ability to thrive in team-based or individually motivated settings.

Overview

12
12
years of professional experience

Work History

Premises Technician

AT&T
Houston, TX
04.2018 - Current
  • Efficiently repaired and installed equipment such as modems, routers, and gigabyte switches.
  • Performed troubleshooting on fiber optic and copper equipment
  • Worked with hand tools, including power drills and cable testing equipment such as a JDSU
  • Positioned and terminated cables and wiring
  • Followed up with customers to ensure quality work
  • Established and modified networks and computers at businesses, schools, government buildings, medical facilities and homes
  • Laid out cabling plans and ran through buildings to desired locations
  • Improved rate of resolved trouble tickets by implementing the six-step process related to comptia
  • Read and interpreted technical documentation in order to accurately configure equipment
  • Used hand tools to mount, install, and secure tools
  • Ensured customer satisfaction by providing the highest quality of products by ensuring all equipment was properly installed and working correctly
  • Managed work with little to no supervision

Gas Service Technician

Digco
Houston, TX
04.2017 - 04.2018
  • Install, service, maintain, troubleshoot, and repair gas systems and appliances
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors
  • Completed pre and post-trip safety inspections, recording and reporting any defects and malfunctions
  • Completed and submitted all necessary logs and paperwork on a daily basis
  • Verified that vehicle inspection stickers and registrations were current
  • Completed all documentation neatly and accurately
  • Communicated customer complaints, requests and feedback to company management
  • Interpreted maps and followed written and verbal directions
  • Inspected gas utilities for safety and compliance
  • Tackled additional shifts to meet challenging project demands and customer schedule requirements

Patriot Missile Operator/Maintainer

U.S. ARMY
Houston, TX
08.2012 - 03.2017
  • Operated and maintained equipment in contaminated areas
  • Conducted monthly and annual inventories for sensitive military equipment
  • Tracked and filed administrative paperwork and personnel folders
  • Operated and maintained field communications equipment
  • Trained in the use of tear gas and explosives
  • Maintained 100% accountability of all assigned equipment
  • Planned and briefed personnel on missions
  • Communicated urgent orders and directions effectively to team of 8 personnel
  • Tracked personnel and supplies within the company
  • Surveyed and analyzed terrain to determine optimum equipment placement and use
  • Documented and processed classified materials
  • Expert in tactical and technical guidance
  • Tracked the personal and professional development of Soldiers and provided mentor-ship to promote growth and alignment with core ARMY values
  • Performed as a fire team member during situational training exercises
  • Prepared daily, weekly and monthly situational reports for higher headquarters
  • Operated and maintained communications equipment
  • Developed and led training programs in preparation for combat

Diesel Mechanic

Ron's Towing
Pasadena, TX
07.2011 - 08.2012
  • Troubleshoot and diagnosed problems with brakes, steering and transmissions
  • Installed new systems and components in vehicles
  • Inspected all vehicle systems to assess function and uncover defects
  • Completed checklist of fluid levels, air filter, tire pressure and more as part of service orders
  • Discussed repairs with customers and advocated for vehicle safety
  • Performed preventative maintenance on engines, transmissions, tires and other vehicle systems
  • Used specialty equipment, standard tools, and gauges to complete assessments and repairs
  • Maintained positive relationships with all customers
  • Followed company procedures to maintain work environment in a neat and orderly condition
  • Replaced parts such as belts, hoses and motors on different systems

Education

High School Diploma -

Sam Rayburn High School
Pasadena, TX
2012

Certificates - Information Technology

My Computer Career
Houston, TX
2020

Skills

  • Inventory maintenance
  • Vehicle maintenance
  • Detail-oriented
  • Creative problem solver
  • Natural leader
  • Goal-oriented
  • Active listening skills
  • Quick learner
  • Excellent work ethic
  • Diagram interpretation
  • Safety protocols
  • Installation and modification strategies
  • MS Office
  • Fiber optic construction
  • High-speed internet repair
  • Structured cabling and wiring

Accomplishments

  • Machine Set Up
    Gave directions to other workers regarding machine set-up and use.
  • Production
    Consistently met production and schedule levels.
  • Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
  • Handled guest complaints, maintaining a positive experience for all.
  • Promoted to the rank of Sergeant after only 4 years in the Army.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised a team of 8 Soldiers and helped promote 5 Soldiers to the rank of Sergeant.
  • Trained and certified nearly 5 soldiers as CREW Specialists.
  • Awarded the Military Outstanding Volunteer Medal for selfless community service after completing 180 hours of service to the unit and local area.
  • Earned the Army Soldier of the Quarter Award in April 2016.

Timeline

Premises Technician

AT&T
04.2018 - Current

Gas Service Technician

Digco
04.2017 - 04.2018

Patriot Missile Operator/Maintainer

U.S. ARMY
08.2012 - 03.2017

Diesel Mechanic

Ron's Towing
07.2011 - 08.2012

High School Diploma -

Sam Rayburn High School

Certificates - Information Technology

My Computer Career
Rico Hernandez