Ricquel Williams
Hollywood
Overview
25
25
years of professional experience
Work History
EXPERIENCE Patient Financial Services Representa
Memorial Primary Care
06.2023 - Current
- Improved patient financial services by streamlining billing processes and implementing efficient payment collection methods.
- Reduced outstanding accounts receivable balances by developing and executing effective collection strategies.
- Enhanced revenue cycle performance with regular review and optimization of charge capture processes.
- Increased staff productivity, providing comprehensive training programs on billing systems and best practices.
Medical Receptionist
Pediatric Associates
07.2022 - 03.2023
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
Customer Service Representative
BrandsMart USA
02.2010 - 08.2012
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Work Study Student
Broward College - A. Hugh Adams Central Campus
05.2000 - 08.2010
- Interacted respectfully with others to offer ideas, identify issues, and provide assistance.
- Interacted with customers by phone, email, or in-person to provide information.
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
- Collaborated with staff members to guarantee students received best possible customer service.
Medical Records Clerk
Memorial Primary Care
05.1999 - 04.2000
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
Education
Associate of Science -
Broward College
Davie, FLAssociate of Science -
Concorde College
Skills
- Problem Solving
- Medical Coding
- Decision Making
- Performance Metrics
Timeline
EXPERIENCE Patient Financial Services Representa
Memorial Primary Care
06.2023 - Current
Medical Receptionist
Pediatric Associates
07.2022 - 03.2023
Customer Service Representative
BrandsMart USA
02.2010 - 08.2012
Work Study Student
Broward College - A. Hugh Adams Central Campus
05.2000 - 08.2010
Medical Records Clerk
Memorial Primary Care
05.1999 - 04.2000
Associate of Science -
Broward College
Associate of Science -
Concorde College