Overview
Work History
Education
Skills
Timeline
Generic

Ricquel Williams

Hollywood

Overview

25
25
years of professional experience

Work History

EXPERIENCE Patient Financial Services Representa

Memorial Primary Care
06.2023 - Current
  • Improved patient financial services by streamlining billing processes and implementing efficient payment collection methods.
  • Reduced outstanding accounts receivable balances by developing and executing effective collection strategies.
  • Enhanced revenue cycle performance with regular review and optimization of charge capture processes.
  • Increased staff productivity, providing comprehensive training programs on billing systems and best practices.

Medical Receptionist

Pediatric Associates
07.2022 - 03.2023
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients.

Customer Service Representative

BrandsMart USA
02.2010 - 08.2012
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Work Study Student

Broward College - A. Hugh Adams Central Campus
05.2000 - 08.2010
  • Interacted respectfully with others to offer ideas, identify issues, and provide assistance.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Greeted incoming office visitors, answered questions, and directed individuals to office locations.
  • Collaborated with staff members to guarantee students received best possible customer service.

Medical Records Clerk

Memorial Primary Care
05.1999 - 04.2000
  • Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
  • Scanned medical records in digital format for easy retrieval and accessibility.
  • Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
  • Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.

Education

Associate of Science -

Broward College
Davie, FL

Associate of Science -

Concorde College

Skills

  • Problem Solving
  • Medical Coding
  • Decision Making
  • Performance Metrics

Timeline

EXPERIENCE Patient Financial Services Representa

Memorial Primary Care
06.2023 - Current

Medical Receptionist

Pediatric Associates
07.2022 - 03.2023

Customer Service Representative

BrandsMart USA
02.2010 - 08.2012

Work Study Student

Broward College - A. Hugh Adams Central Campus
05.2000 - 08.2010

Medical Records Clerk

Memorial Primary Care
05.1999 - 04.2000

Associate of Science -

Broward College

Associate of Science -

Concorde College

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Ricquel Williams