Virginia Swirczynski
Greenville
Summary
Efficient Patient Financial Services Representative known for productivity and timely completion of tasks. Possess specialized skills in billing, coding accuracy, and insurance claims management. Excel in communication, problem-solving, and teamwork to ensure optimal patient financial experiences.
Overview
32
32
years of professional experience
Work History
Patient Financial Services Representative
Hunt Memorial Hospital District
Greenville
10.2018 - 06.2025
- Ensured HIPAA compliance when handling confidential patient information.
- Managed collection efforts by working directly with patients on payment plans or arrangements that meet their needs while keeping within company guidelines.
- Contacted
- Helped with Radiology Department with entering patient information including scheduling and billing codes.
- Entered out patient arrival for imaging studies to be completed.
- Made copies of radiological studies onto Compact Disks, and other formatting as needed for patient records and documentation.
- Answered incoming calls from patients regarding billing inquiries and resolved customer service issues.
- Provided support to other staff members as needed during peak times of activity.
- Provided exceptional customer service by addressing patient concerns promptly and professionally.
- Researched and responded to customer inquiries via phone, email, or mail regarding billing statements, services rendered.
- Performed administrative functions for assigned accounts, recorded address changes and purged records.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Imaging Support Specialist
Hunt Regional Medical Center
Greenville
06.1993 - 10.2018
- Created backup copies of images by transferring images to storage media and maintaining digital filing system for backups.
- Explained Imaging procedures to patients, representatives and family members.
- Collected patients' medical histories and documented important information in medical records.
- Immobilized patients to achieve optimal scans and prevent rescanning.
- Provided support services to other departments upon request.
- Processed film images using digital computer systems and special software applications.
- Stocked shelves with new supplies as needed.
- Performed clerical duties such as filing and photocopying.
- Organized and maintained patient records in accordance with HIPAA regulations.
- Maintained cleanliness and orderliness in all areas within the radiology department.
- Provided assistance with patient transport between departments for exams and treatments.
- Escorted patients for imaging examinations to facility's radiology diagnostic area.
- Scanned patient demographic information in computer to link to radiology imaging.
- Executed clerical duties by answering telephones, screening calls, scanning and filing documents and data entry.
- Processed requests for imaging studies on CD received from staff or patients and maintained related logs.
- Prepared patients for MRI exams by explaining procedures and imaging processes.
- Placed cassettes in cassette readers for image storage.
- Facilitated quick room turnover with proper cleaning of X-ray and MRI rooms using approved disinfecting solutions.
- Positioned patients and x-ray and CT equipment, and implemented beam-restrictive devices and shielding techniques to minimize radiation exposure.
- Helped patients feel comfortable with procedures by explaining steps and answering questions.
- Reset examination rooms between appointments by cleaning surfaces and restocking supplies.
- Provided assistance to physicians and other technologists during complex procedures.
- Adhered to strict HIPAA guidelines to maintain patient and medical record confidentiality.
- Greeted patients with warm smile and promoted individual comfort throughout procedures and scans while being as discrete as possible.
- Offered assistance in dressing or changing seriously ill, injured and disabled patients.
Education
High School Diploma -
Erick High School
Erick, OK05-1975
Skills
- HIPAA compliance
- Payment arrangements
- Billing inquiries
- Patient data entry
- Customer service
- Team collaboration
- Problem solving
- Time management
- Data entry proficiency
- Patient registration
- Medical terminology
- Multitasking capacity
- Critical thinking
- Adaptability and flexibility
- Problem-solving abilities
- Problem identification
- Record keeping
Timeline
Patient Financial Services Representative
Hunt Memorial Hospital District
10.2018 - 06.2025
Imaging Support Specialist
Hunt Regional Medical Center
06.1993 - 10.2018
High School Diploma -
Erick High School