Shati Reza
Ocoee,Florida
Summary
Results-driven professional with expertise in HIPAA compliance and effective communication. Proven track record in operational efficiency and customer satisfaction as Manager at Boost Mobile. Specializes in account management and decision-making, delivering exceptional service while maintaining confidentiality. Strong skills in enhancing organizational performance and client relations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Financial Services Representative
Advent Health
08.2022 - Current
- Maintained a high level of confidentiality when dealing with sensitive medical records or financial information.
- Developed and maintained effective communication skills with patients, family members, and insurance companies while ensuring accurate financial data entry.
- Helped to train new employees on company policies and procedures.
Manager
Boost Mobile
05.2020 - 07.2022
- Mentored and trained new employees on company policies and procedures.
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.
Education
Associate in Arts (A.A.) - Health Science Candidate
Valencia Community College
Orlando07.2024
Skills
- HIPAA Compliance
- Decision Making Abilities
- Professionalism
- Account Management
- Empathy and Compassion
- Effective Communication
- Organizational Skills
Certification
- BLS
- ACLS
Timeline
Patient Financial Services Representative
Advent Health
08.2022 - Current
Manager
Boost Mobile
05.2020 - 07.2022
Associate in Arts (A.A.) - Health Science Candidate
Valencia Community College