Ricquie Ross
Carrollton,TX
Summary
Dedicated professional with extensive experience in healthcare administration and customer service. Skilled in patient registration, insurance verification, and resolving customer concerns with empathy and efficiency. Proven ability to manage high-volume environments while maintaining accuracy, confidentiality, and professionalism.
Overview
9
9
years of professional experience
Work History
Patient Access Outpatient Registar
Medical City Lewisville
11.2025 - Current
- Manages insurance verification procedures to facilitate timely patient appointments and services.
- Reviews insurance for accuracy and completeness to ensure timely authorization.
- Oversees patient communications regarding surgical costs, ensuring clarity and understanding of payment procedures prior to surgery.
- Facilitates payment collection for surgical procedures
- Assisted multiple facilities within emergency room registration.
Patient Access Registrar
Medical City Healthcare
07.2024 - 11.2025
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Customer Experience Specialist
Delta Air Lines
10.2017 - 07.2024
- Delivered outstanding customer support via phone, chat, and email, assisting passengers with reservations and travel needs.
- Resolved escalated customer concerns with professionalism and empathy.
- Handled complex ticketing, fare calculations, and policy changes accurately.
- Recognized for strong communication skills and ability to maintain composure in high-pressure situations.
Education
BBA - Health Administration
Texas Women's University
2027
High School Diploma -
Haltom High School
Haltom City, TX01-2012
Skills
- Patient Registration & Insurance Verification
- HIPAA Compliance & Confidentiality
- Administrative & Data Entry (Microsoft Office Suite, Outlook, Excel, PowerPoint)
- Customer Service & Call Center Support
- Problem Resolution & Conflict Management
- Strong Communication & Time Manage
Timeline
Patient Access Outpatient Registar
Medical City Lewisville
11.2025 - Current
Patient Access Registrar
Medical City Healthcare
07.2024 - 11.2025
Customer Experience Specialist
Delta Air Lines
10.2017 - 07.2024
High School Diploma -
Haltom High School
BBA - Health Administration
Texas Women's University