Teresa Dubie

• Contributed to a positive work environment by consistently providing exceptional customer service to both patients and colleagues.
• Improved patient satisfaction by efficiently registering patients and verifying insurance information.
• Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
• Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
• Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
• Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
• Maintained accurate patient records with diligent data entry and attention to detail.
• Assisted in training new Patient Access Registrars, sharing best practices for optimal performance.
• Demonstrated empathy and understanding toward patients facing difficult medical situations, offering support when needed.
• Increased patient trust by maintaining strict confidentiality of personal health information as per HIPAA guidelines.
• Streamlined the registration process for increased efficiency and reduced wait times.
• Stayed calm under pressure to and successfully dealt with difficult situations.
• Performed various administrative tasks by filing, copying and faxing documents.
• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.

• Accurately documented medical dictation to record patient care records.
• Maintained high levels of confidentiality with sensitive patient information following HIPAA guidelines.
• Reduced errors in medical reports by reviewing, editing, and proofreading transcripts for clarity and consistency.
• Reviewed documentation for compliance with requirements and accuracy of information.
• Transcribed and edited physician reports from dictation using dictation tapes.

Hired in as intern.

Offered full-time position learning all aspects of the office including front desk, scheduling general surgery procedures, posting charges, and transcription.