Riddick Jones Amoako Asiamah
Aurora,CO
Summary
Dedicated professional with a versatile background in sales and security. Known for exceptional service delivery and optimizing inventory management, ready to leverage skills to enhance customer experiences and operational efficiency.
Overview
15
15
years of professional experience
Work History
Wireless Sales Associate
AT&T Wireless
Denver, CO
10.2013 - 12.2016
- Provided outstanding customer service by promptly addressing inquiries and resolving issues.
- Facilitated customer selection of wireless plans and devices tailored to individual needs.
- Explained product features and functionalities, fostering improved customer insight and satisfaction.
- Oversaw inventory record maintenance to ensure optimal stock levels for sales floor operations.
Assistant Manager
RadioShack
Castle Rock, CO
01.2011 - 12.2013
- Oversaw execution of sales strategies aimed at improving customer engagement and satisfaction.
- Analyzed and improved inventory management workflows, resulting in reduced stock discrepancies and increased efficiency in operations.
- Facilitated training sessions on product knowledge to improve service quality and team effectiveness.
- Developed engaging training content aimed at enhancing new employee onboarding experiences and fostering long-term retention.
Unarmed Security Officer
Hospital Shared Services (HSS)
Denver, CO
01.2007 - 12.2010
- Implemented surveillance measures to ensure the safety and security of individuals and property.
- Monitored designated areas through regular patrols to prevent criminal activity and ensure compliance with regulations.
- Investigated and resolved incidents promptly, facilitating necessary escalations to management for critical matters.
- Implemented compliance measures for visitors by actively enforcing facility rules and regulations.
Unarmed Security Officer
Argenbright Security Services
Denver, CO
07.2001 - 12.2006
- Implemented safety protocols and monitored premises to safeguard individuals and property effectively.
- Monitored designated areas through regular patrols to prevent criminal activity and ensure compliance with regulations.
- Investigated and resolved incidents promptly, facilitating necessary escalations to management for critical matters.
- Monitored visitor activities to uphold facility standards and regulations.
- Compiled comprehensive daily logs detailing activities and observations for effective reporting and analysis.
- Partnered with law enforcement agencies to coordinate responses during emergencies and investigations.
- Completed training sessions focused on improving knowledge and application of security protocols and procedures.
- Facilitated effective communication by resolving inquiries from staff and visitors to enhance overall satisfaction.
- Evaluated real-time footage from diverse CCTV feeds at a central location to maintain vigilant oversight of key facility zones.
- Implemented monitoring protocols for alarm systems to safeguard against unauthorized intrusions in designated zones.
- Performed systematic inspections of premises, identifying potential safety hazards and reinforcing security measures.
Education
Bachelor of Science - Engineering
University of Colorado Denver
Denver, Co01-2019
Bachelor of Science - Petroleum Engineering
Colorado School of Mines
Golden, Co01-2020
Skills
- Collaborative teamwork
- Service excellence
- Objective oriented
- Cleaning operations oversight
Timeline
Wireless Sales Associate
AT&T Wireless
10.2013 - 12.2016
Assistant Manager
RadioShack
01.2011 - 12.2013
Unarmed Security Officer
Hospital Shared Services (HSS)
01.2007 - 12.2010
Unarmed Security Officer
Argenbright Security Services
07.2001 - 12.2006
Bachelor of Science - Engineering
University of Colorado Denver
Bachelor of Science - Petroleum Engineering
Colorado School of Mines