Ridge Johnston
San Antonio
Summary
Friendly Guest Service Manager brings extensive hospitality and customer service expertise. Dedicates full attention to meeting needs and promoting site amenities. Resolves and improves sources of dissatisfaction to retain happy and loyal guests and client.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
Work History
Guest Service Manager
Parking Management Company
San Antonio
11.2023 - Current
- Managed guest inquiries and resolved service-related issues promptly.
- Trained staff on customer service protocols and company policies.
- Scheduled and coordinated team shifts to ensure adequate coverage.
- Managed multiple parking garages to ensure adequate parking for guests, and to maximize profits
- Collaborated with management to enhance overall guest experience strategies.
General Manager
North Coast Modern
Knoxville
06.2020 - 10.2023
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
Senior Account Manager
Towne Park
Austin
07.2013 - 03.2020
- Resolved client issues in a timely manner while maintaining excellent customer service standards.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Managed key account relationships, ensuring customer loyalty and retention.
Education
Bachelor of Arts - Applied Economics
Texas A&M University
College Station, TX 08.2010 - 07.2013
Skills
- Customer service
- Team management
- Training staff
- Issue resolution
- TIBA
- Amano-Mcgann
- Office suite
Timeline
Guest Service Manager
Parking Management Company
11.2023 - Current
General Manager
North Coast Modern
06.2020 - 10.2023
Senior Account Manager
Towne Park
07.2013 - 03.2020
Bachelor of Arts - Applied Economics
Texas A&M University
08.2010 - 07.2013