Ridwan Ibrahim
Rosemount,MN
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Home Health Aide
Accurate homes
Burnsville, MN
01.2024 - Current
- Assisted with client personal care needs to foster independence and well-being.
- Maintained updated records and safeguarded patient privacy in accordance with HIPAA.
- Provided emotional support and companionship to patients.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
- Took initiative to ensure all tasks were completed efficiently within the designated time frame.
Customer Service
HORYAAL
, Somalia
02.2017 - 08.2022
- Provided customer service to guests during events.
- Developed and implemented customer service policies and procedures to ensure standardization of customer service operations across the nation.
Health Care Aide
NGO
ADIS Ababa, Ethiopia
05.2019 - 06.2022
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Performed basic, non-invasive medical assistant duties.
- Answered call lights promptly in order to meet patient needs in a timely manner.
Travel Consultant
UNICEF
Bardhere, Gedo
01.2018 - 07.2021
- Move place to place to help displaced needy people get shelter and food, help them with first aid if needed
Education
High School Diploma -
Hirdo secondary school
Bardhere, Somalia10.2019
Skills
- Customer service
- Sales
- Computer skills
- Organizational skills
- Communication skills
- Assembly
- Manufacturing
- Time management
- SAP
- Basic math
- Calipers
- Machining
- Microsoft Excel
- Medication organization
- Care plan assessment
- Nutritional meal preparation
- Home safety assessments
- Schedule management
- First aid and safety
- Community activities
- [State] Driver's license
Certification
Driver's License
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Home Health Aide
Accurate homes
01.2024 - Current
Health Care Aide
NGO
05.2019 - 06.2022
Travel Consultant
UNICEF
01.2018 - 07.2021
Customer Service
HORYAAL
02.2017 - 08.2022
High School Diploma -
Hirdo secondary school