Rie Murphy
Woodside,NY
Summary
Experienced and dedicated hospitality professional with nearly 20 years in the industry, specializing in restaurant management and customer service.
Skilled Restaurant Assistant Manager with a strong focus on delivering exceptional dining experiences by setting high standards and fostering a culture of excellence. Adept at building and maintaining cohesive teams that consistently exceed service expectations. Highly organized and personable, with extensive experience as a Server in a variety of settings, from casual to fine dining. Committed to ensuring top-tier service and creating memorable experiences for every guest.
Passionate about continuous improvement and upholding the highest standards of hospitality.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Sushi Of Gari
02.2024 - 12.2024
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Server
Sushi Azabu
01.2020 - 04.2023
- Significantly increased guest check averages by promoting appetizers, specialty items, and wine selections
- Top seller Omakase and Liquor sales Award in total monthly sales
- Assisted customers in order selection, recommended specific menu items, and ensured prompt, accurate service
- Continually visited guest tables to promote inviting and attentive service
- Provided direct assistance to bartender and lounge staff
Server
Mifune
11.2019 - 03.2020
- Dedicated to ensuring customer satisfaction by remaining accessible and friendly
- Exceptional interpersonal and team building skills with an aptitude for building rapport with a diverse range of customers, managers, and colleagues; talent for quickly resolving issues prior to escalation
Bartender
Kodama Sushi
01.2016 - 02.2020
- Knowledge of applicable laws and regulations
- Knowledge of mixology for traditional, creative cocktails and understanding of unique and complementary flavor pairings
- Impeccable customer service, social perceptiveness and ability to evaluate customer satisfaction and responsiveness
Education
Human Sciences -
Tokyo Bunka Women's Junior College
TokyoSkills
- Customer Satisfaction
- Employee Relations
- Team Development
- Japanese
- Omotenashi/Customer service
- Effective Communication
- Patience
- Positive language
- Active listening
- Flexibility
Timeline
Assistant Manager
Sushi Of Gari
02.2024 - 12.2024
Server
Sushi Azabu
01.2020 - 04.2023
Server
Mifune
11.2019 - 03.2020
Bartender
Kodama Sushi
01.2016 - 02.2020
Human Sciences -
Tokyo Bunka Women's Junior College
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