Riek Rik
Lincoln,NE
Summary
Dynamic Shift Lead at Taco Bell with a proven track record in production leadership and guest service. Expert in training and mentoring staff, enhancing productivity, and maintaining inventory accuracy. Successfully resolved customer issues, ensuring high satisfaction levels while supporting management in achieving operational excellence.
Overview
4
4
years of professional experience
Work History
Shift Lead
Taco Bell
10.2021 - 12.2025
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Completed store opening and closing procedures and balanced tills.
- Completed cash and credit card transactions accurately using POS software.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
Education
Bachelor of Science - Chemistry
Nebraska Wesleyan University
Lincoln, Ne05-2027
High School Diploma -
North Star Highschool
Lincoln, Ne05-2023
Skills
- Production leadership
- Productivity monitoring
- Coaching and mentoring
- Staff supervision
- Guest service
- Daily reporting
- Inventory management
Timeline
Shift Lead
Taco Bell
10.2021 - 12.2025
Bachelor of Science - Chemistry
Nebraska Wesleyan University
High School Diploma -
North Star Highschool