Rieley Taylor
Bedford,VA
Summary
Dynamic customer service professional with 8 years of experience in food service and banking environments, demonstrating strong organizational and time management skills. Excels in fostering positive guest relations and enhancing customer satisfaction through personalized service and effective communication. Adept at optimizing service delivery and maintaining high standards of quality, eager to leverage expertise in fast-paced settings.
Overview
8
8
years of professional experience
Work History
FOH Manager
Firecraft LLC
Daleville, VA
05.2026 - Current
- Oversaw daily front-of-house operations, ensuring exceptional guest experiences.
- Trained and mentored staff on service standards and operational procedures.
- Collaborated with kitchen staff to enhance menu offerings and improve service efficiency.
- Resolved guest complaints promptly, maintaining high customer satisfaction levels.
- Analyzed customer feedback to identify opportunities for service improvements and initiatives.
- Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
- Implemented new menu items in coordination with the chef, boosting overall sales revenue.
- Promoted upselling strategies among servers, leading to higher average check values per transaction.
- Increased repeat business by creating personalized interactions with guests and recognizing loyal customers'' preferences.
- Introduced operational improvements that increased efficiency while maintaining exceptional service quality levels consistently.
- Maintained a safe, secure, and sanitary work environment for all employees and guests by adhering to established guidelines and protocols.
FOH Team Member
Center Stage Catering
Daleville, VA
01.2026 - 05.2026
- Delivered exceptional customer service in fast-paced catering environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of front-of-house areas to enhance guest experience.
- Assisted in training new team members on operational procedures and service standards.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction levels.
- Coordinated with event planners to meet specific client requirements and expectations.
- Monitored inventory levels, ensuring adequate supplies for seamless service operations.
- Established welcoming atmosphere by greeting each guest warmly.
- Answered customers' questions, recommended items, and recorded order information.
Server
Brambleton Deli
Roanoke, VA
06.2024 - 01.2026
- Manage opening and closing tasks, maintain cleanliness, enhance customer satisfaction
- Drive customer satisfaction through personalized service approach, swift conflict resolution, and maintaining seamless dining experiences
- Partner with kitchen staff to optimize order timing, ensure food quality, and maintain excellent communication during peak service periods
- Implement efficient table management strategies while handling multiple responsibilities including opening procedures and space organization
- Foster positive guest relationships through attentive service, menu knowledge, and creating welcoming dining atmosphere
Customer Service Representative
Wells Fargo
10.2023 - 02.2024
- Addressed complaints effectively, fostering positive client relationships.
- Assisted in troubleshooting, leading to smoother customer experiences.
- Managed complex customer inquiries through multi-channel support systems, resolving account disputes and delivering personalized banking solutions for enhanced client satisfaction
- Streamlined troubleshooting processes for account access issues, implementing systematic problem-solving approaches to reduce resolution time
- Facilitated account maintenance and security procedures while maintaining high customer satisfaction ratings through clear communication and swift issue resolution
- Executed precise account verification protocols while providing comprehensive product information to ensure compliance with banking regulations
- Partnered with cross-functional teams to address escalated customer concerns, ensuring seamless service delivery and maintaining brand reputation
- Optimized customer response protocols by identifying recurring issues and implementing systematic solutions, reducing average resolution time
Sales Associate
VA ABC
04.2023 - 08.2023
- Streamlined retail operations through efficient transaction processing, inventory management, and customer service delivery, while maintaining accurate cash handling procedures
- Drove sales performance by delivering product expertise, implementing effective upselling strategies, and resolving customer inquiries to enhance shopping experience
- Coordinated with team members to ensure smooth store operations, including opening and closing procedures, while maintaining organized product displays
- Facilitated customer satisfaction through personalized product recommendations, detailed product information sharing, and responsive phone support
- Monitored and analyzed daily sales patterns to adjust product placement strategies, resulting in improved store traffic flow and customer browsing time
- Partnered with management to develop and execute seasonal promotional campaigns while maintaining exceptional store presentation standards
Server
CORNED BEEF AND COMPANY
01.2023 - 04.2023
- Guide guests to tables, serve meals, ensure excellent service, maintain cleanliness, enhance guest satisfaction.
- Managed multiple dining sections while coordinating with kitchen staff to ensure precise food delivery timing and maintained exceptional service standards
- Streamlined table turnover process through efficient pre-bussing and strategic seating arrangements, enhancing overall dining room flow
- Created welcoming atmosphere for guests through personalized service recommendations and attentive care, building strong customer relationships
Server
Mellow Mushroom Pizza Bakers
03.2021 - 01.2023
- Managed multiple dining sections while orchestrating seamless service flow, maintaining detailed order accuracy and coordinating with kitchen staff to optimize delivery timing.
- Mentored new servers on menu knowledge, service protocols, and POS system operations while maintaining high standards of guest satisfaction.
- Built strong relationships with kitchen staff and support teams to ensure smooth service flow and resolve guest requests promptly during busy shifts.
- Implemented cross-functional communication systems between front and back of house, reducing order errors and improving kitchen-server coordination.
Customer Service Representative
H&R Block
09.2020 - 04.2021
- Managed front-office operations through efficient client scheduling, document organization, and seamless coordination with tax professionals to ensure smooth service delivery.
- Facilitated positive client experiences through personalized greeting, inquiry resolution, and proactive follow-up communication while maintaining accurate appointment records.
- Coordinated with tax experts to optimize appointment scheduling, ensuring efficient resource allocation and enhanced client satisfaction.
- Developed systematic approach to managing client documentation and transaction processing while maintaining accurate records for multiple tax professionals.
- Enhanced customer satisfaction through responsive issue resolution and efficient appointment management, leading to consistent positive client feedback
Barista/Cashier
Dunkin' Donuts
04.2020 - 08.2020
- Fostered positive customer relationships through attentive service, while maintaining rigorous cleanliness standards and inventory accuracy.
- Enhanced operational workflow by implementing efficient order-taking processes and maintaining precise transaction records.
- Contributed to team success through flexible task management, from beverage preparation to kitchen assistance and store maintenance.
Sales Associate
Walmart
11.2019 - 04.2020
- Partnered with team members to optimize sales floor operations, supported merchandise restocking and implemented cross-selling strategies
- Monitored product displays and pricing accuracy, maintained organized shelves and ensured compliance with store presentation guidelines
- Assisted diverse customers with product selection, provided informed recommendations and created positive shopping experiences
Server
Peaks of Otter Lodge
12.2018 - 06.2019
- Orchestrated seamless dining experiences through precise order timing, allergen awareness, and maintaining pristine service standards
- Coordinated with kitchen staff to ensure accurate order fulfillment, resolve guest concerns promptly, and maintain smooth service flow during peak hours
- Built lasting guest relationships through attentive service, menu knowledge, and personalized recommendations, enhancing overall dining experiences
Education
High School Diploma - undefined
Liberty High School
Bedford, Virginia03.2020
Skills
- Food Service
- Retail Sales
- Cash Handling
- Microsoft Excel
- Microsoft Office
- Organizational Skills
- Food Safety
- Upselling
- Sales
- Merchandising
- Multitasking
- Creative Thinking
- Adaptability
- Customer Service
- Computer Skills
- POS
- Microsoft Word
- Time Management
- Communication
- Food Handling
- Barista
- Guest Relations
- Conflict Resolution
- Problem Solving
- Inventory Management
Languages
English (Expert)
Spanish (Skillful)
French (Skillful)
Timeline
FOH Manager
Firecraft LLC
05.2026 - Current
FOH Team Member
Center Stage Catering
01.2026 - 05.2026
Server
Brambleton Deli
06.2024 - 01.2026
Customer Service Representative
Wells Fargo
10.2023 - 02.2024
Sales Associate
VA ABC
04.2023 - 08.2023
Server
CORNED BEEF AND COMPANY
01.2023 - 04.2023
Server
Mellow Mushroom Pizza Bakers
03.2021 - 01.2023
Customer Service Representative
H&R Block
09.2020 - 04.2021
Barista/Cashier
Dunkin' Donuts
04.2020 - 08.2020
Sales Associate
Walmart
11.2019 - 04.2020
Server
Peaks of Otter Lodge
12.2018 - 06.2019
High School Diploma - undefined
Liberty High School