Rigoberto Castilla-Gomez
Bellingham
Summary
Motivated professional with a strong focus on customer service and community engagement. Experienced in fast-paced environments, demonstrating skills in clear communication, conflict resolution, and cash handling. Recognized for patience and dedication, with a commitment to fostering positive customer relationships and upholding high service standards.
Overview
3
3
years of professional experience
3
3
Certifications
Work History
Latine Center Student Program Specialist
La Plaza
Bellingham
10.2024 - 06.2025
- Facilitated bi-weekly "Cafecitos con staff/faculty" events to enhance connections and resource sharing.
- Collaborated with peers to guide students through campus and community resources.
- Designed and implemented innovative programs aligned with Latine Center goals for student success.
- Developed and maintained partnerships with campus departments and community organizations to support Latine student organizations.
MTN Crew Member
Foundation For Youth Resiliency and Engagement (FY
Omak
10.2023 - 06.2025
- Conflict Resolution: Supervised recreation space to ensure youth safety and engagement, demonstrating the ability to stay calm under pressure.
- Community Engagement: Organized and planned community events to increase youth engagement and outreach.
- Advocacy: Advocated for youth in rural communities with a deep sense of empathy and knowledge of community barriers.
- Documentation: Responsible for writing detailed incident reports regarding the violation of recreation center guidelines.
Crew Member
McDonald's
Omak
08.2022 - 01.2023
- Customer Service: Delivered exceptional service by engaging with customers to understand their needs promptly and efficiently.+1
- Team Collaboration: Collaborated effectively with diverse teams while managing multiple tasks simultaneously in a high-pressure environment.+1
- Cash Handling: Managed all cash-handling duties, including register operation and processing transactions with high accuracy.
Education
Some College (No Degree) - Physics
Western Washington University
Bellingham, WASkills
- Customer service and connection
- Team collaboration
- Adaptability and learning
- Cash handling and punctuality
- Bilingual communication
- Food handler certification
- Software proficiency: Microsoft Office, Teams, Google Drive, Zoom, Canva
- Typing speed: 45 WPM
Certification
Seal of Biliteracy through the
STAMP test (Spanish and
English)
STAMP test (Spanish and
English)
Timeline
Latine Center Student Program Specialist
La Plaza
10.2024 - 06.2025
MTN Crew Member
Foundation For Youth Resiliency and Engagement (FY
10.2023 - 06.2025
Crew Member
McDonald's
08.2022 - 01.2023
Some College (No Degree) - Physics
Western Washington University