Summary
Overview
Work History
Education
Skills
Timeline
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Rigoberto Romero

Rigoberto Romero

Houston,TX

Summary

Working as a busboy for less than a year, then a waiter and then a head waiter for less than a year, then a bartender for less than a year, then a supervisor for less than a year, then a food and beverage manager, I can offer my experience and knowledge age

Overview

23
23
years of professional experience

Work History

Lead Bartender

Intercontinental Hotel
Houston, Texas
10.2019 - Current
  • Provided exceptional customer service by greeting and serving guests in a friendly, positive manner.
  • Maintained bar inventory, ordered supplies and restocked items as necessary.
  • Ensured compliance with all federal, state, local regulations and safety standards for alcoholic beverages.
  • Verified the age of customers purchasing alcoholic beverages.
  • Prepared mixed drinks according to standard recipes.
  • Performed cashier duties such as accepting payments from customers and making change accurately.
  • Maintained cleanliness of work area including wiping down surfaces and washing glassware.
  • Managed closing procedures such as counting money, balancing tills and reconciling receipts at end of shift.
  • Developed drink menus using seasonal ingredients, new products or specialties of the house.
  • Supervised other staff members in order to ensure tasks were completed correctly and efficiently.
  • Organized events such as happy hours or special promotions for holidays or sporting events.
  • Resolved customer complaints promptly and professionally while adhering to company guidelines.
  • Trained new bartenders on proper pouring techniques, responsible alcohol service policies and legal requirements regarding alcohol sales and service.
  • Assisted management in developing promotional activities such as contests or giveaways.
  • Coordinated with kitchen staff to ensure timely delivery of food orders when requested by guests.
  • Inspected all equipment used in the bar area for proper operation prior to each shift.

Head Waiter

La Griglia
Houston, Texas
01.2002 - 12.2023
  • Greeted customers and escorted them to their tables.
  • Ensured that the dining area was properly set up with clean linens, silverware, and glassware.
  • Prepared seating charts for large parties.
  • Trained new waiters on food service procedures and customer service standards.
  • Monitored wait staff performance and provided feedback when necessary.
  • Provided assistance in resolving customer complaints in a professional manner.
  • Maintained an accurate record of all orders taken by waitstaff.
  • Enforced health and safety regulations in the restaurant dining area.
  • Verified that all items ordered were delivered correctly to each table.
  • Supervised busboys to ensure proper cleaning of tables between guests.
  • Took initiative to anticipate guest needs before they arose, ensuring excellent customer service at all times.
  • Checked menus to ensure accuracy of prices, ingredients, and preparation methods prior to service periods.
  • Verified that all dishes served met quality standards established by the restaurant's management team.
  • Assisted servers with taking orders from customers as needed during peak hours.
  • Set up tables in between patrons to reduce wait times.

Education

High School Diploma -

Robert E Lee High School
Houston, TX
05-1997

Skills

  • Suggestive Selling
  • Menu Memorization
  • Health codes compliance
  • Proficient in mixology
  • Inventory Control
  • Employee Coaching
  • Customer Service
  • Inventory
  • Food Service
  • Workplace Safety
  • Wine Knowledge
  • Ordering Supplies
  • Upselling strategies
  • Cocktail list development
  • Food Running

Timeline

Lead Bartender

Intercontinental Hotel
10.2019 - Current

Head Waiter

La Griglia
01.2002 - 12.2023

High School Diploma -

Robert E Lee High School

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Rigoberto Romero