RIGOBERTO (Rigo) CARDOZA

As a real estate agent, my primary goal is to build trust and cultivate lifelong relationships with clients. While I have worked both part-time and full-time in real estate for a relatively short time, I have gained valuable experience educating clients about the current market, legal requirements, pricing, and mortgage options.

I have successfully managed contracts, negotiations, and all aspects of the sales process to ensure smooth transactions and exceed customer expectations. By streamlining communication between all parties involved, I’ve ensured efficient closings and highly satisfied clients. Throughout the negotiation process, I consistently advocate for my clients' best interests, providing exceptional support to facilitate successful real estate transactions.

• Counseling employees on performance and behavioral issues, providing guidance and support as needed.
• Conducting in-depth investigations, developing action plans, and ensuring proper follow-up.
• Educating both management and employees on corrective actions, transfers, and terminations, ensuring full compliance with company policies and documentation.
• Collaborating with business leaders and the Legal team to maintain open lines of communication on key issues.
• Managing HQ campus engagement events and activities to promote a positive work environment.
• Partnering with Learning & Development to implement training processes for Managers and Associates.
• Delivering training on company policies and procedures to Managers and Employees.
• Assisting with the onboarding process for new hires.
• Reviewing and updating policies annually to ensure compliance with business needs and regulatory changes, working closely with the HR Compliance team and Legal to update the NCH Handbook.
• Coordinating responses to unemployment claims, ensuring accurate and timely documentation to protect the company’s interests.

My professional journey began with a variety of roles, including Parts Lead, Warranty Coordinator, Driver, Warehouse Manager, and B2B Account Representative. Starting at the ground level, my key responsibilities involved efficiently receiving, pulling, and shipping truck parts to meet customer orders and requests, ensuring timely deliveries while maintaining a strong focus on quality assurance.

As I advanced, I was promoted to an outside sales and business development role. During my time in the dealership, I gained comprehensive experience in all aspects of the heavy-duty truck industry. Additionally, I played an integral role in recruiting, hiring, and training team members, supervising operations staff, and ensuring adherence to company policies and procedures.