Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Riham Ramlawi

Marlborough,MA

Summary

Dedicated and accomplished business owner with a successful track record of leading and growing businesses in the logistics, transportation, and restaurant sectors. Offering over 25 years of combined experience, with a focus on strategic planning, operational excellence, and customer satisfaction. Adept at team leadership, process optimization, and fostering lasting partnerships. A business administration graduate from Lebanon University.

Overview

24
24
years of professional experience

Work History

Owner and CEO

Metro West Car Service
01.2014 - Current
  • Founded and established Metro West Car Service, a trusted transportation service, driving profitability and client satisfaction.
  • Led a team of 40 employees, overseeing all aspects of operations, from dispatch to delivery, and ensuring timely and reliable service.
  • Developed strategic partnerships with clients, including e-commerce platforms and local businesses, resulting in a 5% increase in revenue year over year.
  • Implemented technology-driven solutions, optimizing routing and logistics processes for improved efficiency and cost savings.

Owner and CEO

Metro West Boston Delivery
11.2020 - Current
  • Founded and established MW Boston Delivery, a reputable logistics company, driving profitability and client satisfaction.
  • Led a team of 130 employees, overseeing all aspects of operations, from dispatch to delivery, and ensuring timely and reliable service.
  • Developed strategic partnerships with clients, including e-commerce platforms and local businesses, resulting in a 15% increase in revenue year over year.
  • Implemented technology-driven solutions, optimizing routing and logistics processes for improved efficiency and cost savings.

Owner

Melting Pot Restaurant
01.2000 - 01.2014
  • Successfully owned and managed a chain of Melting Pot Restaurants renowned for their unique dining experiences and exceptional customer service.
  • Spearheaded marketing initiatives, increasing brand visibility and customer engagement through social media campaigns, events, and partnerships.
  • Managed daily operations, maintaining high standards of food quality, service, and cleanliness while ensuring compliance with health and safety regulations.
  • Implemented cost-effective measures, resulting in consistent profitability and financial growth.

Education

Bachelor's of Business Administration - Business

Lebanese American University (LAU)
Beirut, Lebanon

Skills

  • Strategic Planning and Business Development
  • Team Leadership and Management
  • Operations and Process Optimization
  • Customer Relationship Management
  • Logistics and Supply Chain Expertise
  • Transportation Services Management
  • Marketing and Branding Strategies
  • Financial Analysis and Budgeting
  • Entrepreneurial Mindset
  • Negotiation and Partnership Building

Accomplishments

-Successfully expanded MW Boston Delivery's service area worldwide, increasing revenue by 30%.

- Recognized for outstanding customer satisfaction and service quality in Metro West Boston Delivery, leading to a 3-year contract.

- Grew Melting Pot Restaurants' customer base by 5% through innovative marketing campaigns and consistently exceptional dining experiences.

Languages

Arabic

Timeline

Owner and CEO

Metro West Boston Delivery
11.2020 - Current

Owner and CEO

Metro West Car Service
01.2014 - Current

Owner

Melting Pot Restaurant
01.2000 - 01.2014

Bachelor's of Business Administration - Business

Lebanese American University (LAU)

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Riham Ramlawi