Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rihana Hedayat

Alexandria,VA

Summary

Dynamic customer service professional with a proven track record at AT&T, excelling in conflict resolution and enhancing customer loyalty. Skilled in time management and adaptability, I consistently exceeded sales quotas and optimized store presentations, driving customer satisfaction and operational efficiency. Committed to delivering exceptional service in fast-paced environments.

Overview

2
2
years of professional experience

Work History

Customer Service Cashier

Strabucks
Virginia
06.2025 - Current
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Met customer service goals and exceeded customer expectations.

Customer Service Sales Assistant

Prince William County
Manassas, VA
09.2024 - 01.2025
  • Prevented loss by closely monitoring inventory levels, identifying discrepancies early, and taking corrective action where necessary.
  • Streamlined processes by maintaining accurate inventory records and implementing efficient store organization strategies.
  • Exceeded daily sales quotas through proactive outreach efforts, leading to consistent top-tier performance rankings among colleagues.
  • Optimized store presentation by creating visually appealing displays that effectively showcased items'' features and benefits.

Customer Service Representative

AT&T
Vienna, VA
08.2023 - 11.2024
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Wokr Study

Advising Center, Cloud County Community College
Annandale, VA
08.2023 - 05.2024
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Resolved problems, improved operations, and provided exceptional service.

Education

GED -

Pohand Abdul Ahmad
Outside
12-2015

Skills

  • Customer service
  • Exceptional customer service
  • Adaptability and flexibility
  • Time management

Languages

Hindi
Professional Working
Dari
Native or Bilingual
pashto
Native or Bilingual
Persian
Native or Bilingual

Timeline

Customer Service Cashier

Strabucks
06.2025 - Current

Customer Service Sales Assistant

Prince William County
09.2024 - 01.2025

Customer Service Representative

AT&T
08.2023 - 11.2024

Wokr Study

Advising Center, Cloud County Community College
08.2023 - 05.2024

GED -

Pohand Abdul Ahmad