Rihanna Coger
Lawrenceville,GA
Summary
Adaptable early-career professional with a background in dining, retail, and theater customer service. Skilled in menu knowledge, order accuracy, and guest satisfaction. Ready to support efficient operations and deliver dependable, high-quality service.
Overview
5
5
years of professional experience
Work History
Server
IHOP
Lawrenceville, Georgia
10.2025 - 10.2026
- Greeted guests and presented IHOP menus with friendly service.
- Took food and drink orders using the IHOP POS system.
- Delivered meals and beverages promptly to guest tables.
- Refilled drinks and checked guest satisfaction throughout dining.
- Provided excellent customer service to ensure satisfaction.
- Maintained clean serving stations and followed IHOP sanitation standards.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Customer Support Specialist
Party City
Duluth, Georgia
03.2023 - 03.2024
- Resolved customer questions about party supplies, balloons, and seasonal merchandise.
- Assisted guests with order status, pickup details, and store availability.
- Processed returns, exchanges, and refund requests using Party City policies.
- Consulted with customers regarding needs and addressed concerns.
- Participated in team meetings to discuss strategies for improving customer experience.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
Customer Service Representative
AMC Theatres
Duluth, Georgia
03.2022 - 02.2023
- Processed refunds, exchanges, and payment transactions using AMC point-of-sale systems.
- Resolved guest questions about movies, policies, and theater amenities.
- Assisted guests with ticket purchases, showtimes, and seat selections at AMC Theatres.
- Supported concessions service by preparing snacks, drinks, and order requests.
- Monitored auditoriums, directed seating, and enforced theater cleanliness standards.
Education
Associate of Applied Science - Nursing
Gwinnett Technical College
Lawrenceville, GA10-2026
Skills
- Cash handling proficiency
- Menu knowledge
- Customer service
- Dining area upkeep
- Guest engagement
- Team collaboration
- Multitasking
- Punctuality
Timeline
Server
IHOP
10.2025 - 10.2026
Customer Support Specialist
Party City
03.2023 - 03.2024
Customer Service Representative
AMC Theatres
03.2022 - 02.2023
Associate of Applied Science - Nursing
Gwinnett Technical College