Rikelle Washington
Summary
Results driven Sales and Customer Service Professional with proven experience identifying customer needs, building strong client relationships, and delivering effective solutions. Skilled in consultative selling, lead generation, account management, and customer retention. Committed to providing exceptional customer experiences while exceeding sales goals and contributing to team success. Personable, professional, and highly motivated, with the ability to thrive in fast paced environments and perform effectively under pressure.
Overview
15
15
years of professional experience
Work History
Inside Sales Representative
Corpay Solutions
Peachtree Corners
01.2019 - Current
- Generated new business through high-volume outbound prospecting and consultative B2B sales.
- Sold fleet fuel card and expense management solutions to businesses across multiple industries, including transportation, construction, landscaping, nonprofits, and service fleets.
- Achieved performance metrics for prospecting, application generation, and revenue growth, driving sales effectiveness.
- Conducted needs assessments to identify customer challenges related to fuel costs, driver spending, and fleet management.
- Presented customized Fuelman fuel card programs, highlighting savings opportunities, fraud protection, purchase controls, and reporting capabilities.
- Developed and managed sales pipeline using CRM tools, ensuring timely follow-ups and nurturing customer relationships.
- Collaborated with underwriting and account management teams to facilitate account approvals and credit line increases.
- Provided ongoing customer support to ensure account satisfaction, retention, and program utilization.
Member Services Representative
Kaiser Permanente
Duluth
07.2020 - 06.2021
- Assisted members with inquiries, payments, and account requests.
- Resolved membership and billing issues while maintaining accurate records.
- Recommended products and services based on customer needs.
- Explained insurance policies and supported claims processing.
- Collaborated with adjusters and brokers to ensure excellent customer service.
- Maintained compliance with industry regulations and company policies.
Technical Support Specialist
Apple
Duluth
01.2018 - 12.2019
- Handles incoming and outbound technical calls from customers.
- Investigate and correcting technical issues and complaints relating to quality.
- Investigating and correcting technical issues and complaints relating to quality.
- Focused on enhancing revenue by recognizing and acting upon potential sales opportunities.
- Complete customers' payments and answer account questions.
- Handle incoming and outbound technical calls from customers.
- Established and managed repair statuses for customer equipment to ensure timely updates.
- Complete customers payments and answered account questions.
- Return technical and sales inquiry calls and determine how we can help the customer.
Operations & Account Management Specialist
RANDSTAD SOURCE RIGHT
Alpharetta
11.2017 - 01.2018
- Processed all assigned talent enrollments, timesheets, and required screenings for payroll talent in compliance with the client's payroll deadlines.
- Assisted customers via email, phone, online presentations, screen-share, and in-person meetings to resolve inquiries and enhance satisfaction.
- Provide outstanding levels of service in a professional and thorough manner. Emphasis is on accuracy, consistency and outstanding customer service.
- Provided administrative and analytical support.
- Maintained and nurtured business to business relationships to gain loyalty, referrals and repeat business.
- Processed all talent enrollments, timesheets, and screenings for payroll within client deadlines.
- Delivered administrative and analytical support to streamline operations and improve service quality.
Medical Records, Sales & Collections Specialist
Ciox Health/Healthport
Alpharetta
01.2015 - 10.2017
- Negotiated prices and terms of sales or service agreements to align customer needs with company objectives.
- Maintained records of customer interactions and transactions, detailing inquiries, complaints, and actions taken.
- Arrange for debt repayment or establish repayment schedules, based on customers' financial obligations.
- Advise customers of necessary actions and strategies for debt repayment.
- Contacted customers regarding delinquent accounts to facilitate timely payment and resolve outstanding balances.
- Resolve customers' service or billing complaints by performing activities such as refunding or adjusting bills.
- Maintained detailed records of customer interactions, documenting inquiries, complaints, and actions taken to enhance service quality.
- Negotiate prices or terms of sales or service agreements.
Sales Specialist
Hhgregg
Duluth
01.2011 - 12.2014
- Collaborated with team members to address and fulfill customers' end-to-end needs.
- Developed strong relationships with customers to assess needs and recommend tailored solutions.
- Applied product and industry knowledge to each customer interaction.
- Responded to customer inquiries about merchandise and provided guidance on selection.
- Negotiated prices or terms of sales or service agreements.
- Followed up with customers, designers, vendors, and contractors to confirm delivery.
- Advised customers of sales and special offers, as well as cross sold credit and warranties.
Education
3 years of college - Business
Georgia Gwinnett College
Lawrenceville, Gwinnett, Georgia 06.2026 - 06.2026
Diploma -
Berkmar High School
LilburnSkills
- TECHNICAL SKILLS Salesforce CRM
HubSpot CRM
Microsoft Dynamics 365
Salesloft
Outreach
CRM Database Management
Pipeline Management & Forecasting
Lead Generation & Prospecting
Account Management
Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
Google Workspace
Customer Relationship Management (CRM) Systems
Sales Reporting & Analytics
Contract Negotiation
B2B Sales & Business Development - Cold calling
Personal Information
Authorized To Work: US
Timeline
3 years of college - Business
Georgia Gwinnett College
06.2026 - 06.2026
Member Services Representative
Kaiser Permanente
07.2020 - 06.2021
Inside Sales Representative
Corpay Solutions
01.2019 - Current
Technical Support Specialist
Apple
01.2018 - 12.2019
Operations & Account Management Specialist
RANDSTAD SOURCE RIGHT
11.2017 - 01.2018
Medical Records, Sales & Collections Specialist
Ciox Health/Healthport
01.2015 - 10.2017
Sales Specialist
Hhgregg
01.2011 - 12.2014
Diploma -
Berkmar High School