Rikki Batts
Chicago,IL
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Overview
5
5
years of professional experience
Work History
Server
Tulum Kitcken
Atlanta, GA
08.2023 - 07.2024
- Enhanced customer satisfaction by providing exceptional service and anticipating guests'' needs.
- Collaborated with kitchen staff for seamless communication and accurate preparation of customized orders.
- Showcased extensive knowledge of menu items, offering adept recommendations to suit individual preferences.
- Handled guest complaints professionally, resulting in satisfied customers and repeat business.
Senior Server
The Hive Buckhead
Atlanta
08.2019 - 09.2023
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Increased sales revenue by developing and implementing effective promotional strategies.
- Coordinated with other departments to ensure seamless workflow across all areas of the store operation.
- Managed food resources, memorized orders, and coordinated customer service.
Education
Business Management
Northern Illinois University
DeKalb, ILSkills
- Toast
- Customer Service and Rapport
- Conflict and Complaint Resolution
- High-Volume Dining
Timeline
Server
Tulum Kitcken
08.2023 - 07.2024
Senior Server
The Hive Buckhead
08.2019 - 09.2023
Business Management
Northern Illinois University