Rikki Brown
Business Systems Analyst
Lake Charles,LA
Summary
Dynamic Implementation Consultant with record of success improving healthcare reporting systems and implementing new ideas within the application software. Collaborates well to test, refine, and enhance systems to meet current and expected customer needs. Excellent documentation, reporting and communication strengths developed through handling multiple projects simultaneously with a high degree of accuracy. Committed to optimizing systems performance for streamlined workflows and efficient reporting.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work History
Business Systems Analyst
Optum, UnitedHealth Group
Lake Charles, LA
09.2022 - Current
- Developed comprehensive documentation to support end-users and facilitate future enhancements.
- Improved business processes by analyzing system requirements and implementing effective solutions.
- Collaborated with stakeholders to gather essential requirements, ensuring successful project outcomes.
- Managed multiple projects simultaneously, consistently meeting deadlines while maintaining high standard of quality workmanship.
- Provided excellent customer service by addressing user inquiries promptly and professionally, resolving issues efficiently wherever possible.
- Streamlined data management for increased efficiency by designing and implementing new database systems.
- Developed custom reports utilizing advanced analytics techniques, giving decision-makers valuable insights into business operations.
- Championed change management initiatives, promoting benefits of adopting new technologies to improve overall efficiency.
- Trained business personnel in use of systems.
- Enhanced and reconstructed computer systems to increase efficiency.
- Enhanced interfaces to promote better functionality for users.
- Provided subject matter expertise in complex integration projects, ensuring seamless data transition between legacy systems and new platforms.
- Developed comprehensive training materials to ensure smooth knowledge transfer during new system implementations.
Registered Cardiac Sonographer
Lake Charles Memorial Health System
Lake Charles, LA
03.2015 - 11.2022
- Fostered strong relationships with referring physicians, promoting effective communication channels that enhanced patient outcomes.
- Increased patient satisfaction by addressing concerns and answering questions regarding procedures.
- Contributed to accurate diagnoses by providing high-quality echocardiogram images for physician interpretation.
- Assisted in training new staff members, ensuring adherence to best practices and facility protocols.
- Enhanced patient care by conducting comprehensive cardiac ultrasound examinations.
- Streamlined report generation process, resulting in timely delivery of diagnostic information to physicians.
- Ensured patient safety during exams by adhering to established protocols and guidelines.
- Collaborated with multidisciplinary teams to develop appropriate treatment plans for patients.
- Maintained strict confidentiality of patient data in compliance with HIPAA regulations.
- Contributed to department quality assurance initiatives by participating in regular audits of processes and practices related to cardiac sonography services.
- Participated in continuing education opportunities, staying current on industry advancements and techniques.
- Aided cardiologists with complex procedures including intraoperative monitoring and guidance during interventional treatments.
Education
Certificate - Cardiovascular Ultrasound
Cardiac And Vascular Institute of Ultrasound
Mobile, AL 01.2014 - 06.2015
Bachelor of Science - Business Administration
University of Louisiana At Lafayette
Lafayette, LA 08.2009 - 12.2013
Skills
Customer Training
Process Documentation
Cross-Functional Collaboration
Workflow Analysis
Software Implementation
Project Management
System Testing
Matrix Business Organization
Clinical Experience
Hospital Experience
Implementation Consultant
Microsoft Office
Electronic Medical Records
Clinical Applications Specialist
Echocardiography
Vascular Ultrasound
Timeline
Business Systems Analyst
Optum, UnitedHealth Group
09.2022 - Current
Registered Cardiac Sonographer
Lake Charles Memorial Health System
03.2015 - 11.2022
Certificate - Cardiovascular Ultrasound
Cardiac And Vascular Institute of Ultrasound
01.2014 - 06.2015
Bachelor of Science - Business Administration
University of Louisiana At Lafayette
08.2009 - 12.2013