Rikki McElroy
Lucasville
Summary
Proven leader and adept VLT Technician at Eldorado Scioto Downs, I've elevated equipment performance and team proficiency through expert troubleshooting, preventive maintenance, and comprehensive mentorship. Skilled in mechanical knowledge and customer service, my approach has significantly enhanced system reliability and staff development, embodying a results-driven ethos without exceeding a 55-word limit. Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 2 years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds.
Overview
3
3
years of professional experience
Work History
Lead VLT Technician
Eldorado Scioto Downs
2024.01 - Current
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Mentored junior technicians in maintenance, repair, and reporting duties.
VLT Technician
Eldorado Scioto Downs
2022.06 - 2024.01
- Optimized system performance through thorough testing, analysis, and adjustments as needed.
- Performed complex mechanical alignments and equipment calibration to meet quality standards.
- Conducted root cause analyses for recurring technical issues, resulting in long-term solutions that minimized future disruptions.
- Reduced downtime for machines through proactive identification and resolution of technical issues.
- Tested systems, noting issues and completing preventive maintenance.
Security Supervisor
Eldorado Scioto Downs
2021.04 - 2022.06
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
Education
Bachelor of Science - Business Management
Shawnee State University
Portsmouth, OH12.2025
Bachelor of Science - Information Security
Shawnee State University
Portsmouth, OH12.2025
Bachelor of Science - Information Technology
Capella University
Minneapolis, MN05.2025
Skills
- Customer Service
- Multitasking and Organization
- Attention to Detail
- Power Tools and Equipment
- Written/Verbal Communication
- Troubleshooting
- Installation and Repair
- Maintenance and repairs
- Mechanical Knowledge
- Preventive Maintenance
- Documentation And Reporting
- Work Planning and Prioritization
- System Troubleshooting
Timeline
Lead VLT Technician
Eldorado Scioto Downs
2024.01 - Current
VLT Technician
Eldorado Scioto Downs
2022.06 - 2024.01
Security Supervisor
Eldorado Scioto Downs
2021.04 - 2022.06
Bachelor of Science - Business Management
Shawnee State University
Bachelor of Science - Information Security
Shawnee State University
Bachelor of Science - Information Technology
Capella University
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