Rikki O'Dell
GIRARD,Kansas
Summary
Adept at blending exceptional customer service with technical prowess, I honed my skills at GNBank, ensuring loan processing accuracy and regulatory compliance. My dedication to detail and teamwork led to enhanced client relationships and operational efficiency, showcasing my ability to manage and excel in diverse roles.
Overview
9
9
years of professional experience
Work History
Nail Technician
Shear Expressions
03.2021 - Current
- Established strong client relationships through exceptional customer service and communication skills.
- Designed creative nail art designs and patterns.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
Loan Processor
GNBank
11.2022 - 10.2024
- Worked with customers via telephone to answer questions, process transactions, and resolve issues.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Reviewed loan files for completeness, identified missing documentation.
- Processed loans within various departments to achieve timely, accurate, and fair proceedings.
Clerk/Pharmacy Technician
Mathis Drug Store
01.2016 - 11.2022
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Counted and labeled prescriptions with correct item and quantity.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
Education
High School Diploma -
Girard High School
Girard05.2014
Skills
- Data Entry
- Teamwork and Collaboration
- Information Verification
- Regulatory Compliance
- Loan Disclosures
- Document Review
- Attention to Detail
- Dedicated Work Ethic
- Processing procedures
- Customer Service
Timeline
Loan Processor
GNBank
11.2022 - 10.2024
Nail Technician
Shear Expressions
03.2021 - Current
Clerk/Pharmacy Technician
Mathis Drug Store
01.2016 - 11.2022
High School Diploma -
Girard High School
Similar Profiles
Tonya WileyTonya Wiley
Salon Owner/Stylist at Shear Expressions SalonSalon Owner/Stylist at Shear Expressions Salon
Karla HenryKarla Henry
Licensed Cosmetologist at Shear Expressions SalonLicensed Cosmetologist at Shear Expressions Salon
Elsy JohnsonElsy Johnson
Nail Technician at Shear BlissNail Technician at Shear Bliss
Jeff LanamJeff Lanam
Physical Therapist at Atlas Rehab and Wellness CenterPhysical Therapist at Atlas Rehab and Wellness Center
Adam JamesAdam James
Stormwater Collection Operator II at City Of PittsburgStormwater Collection Operator II at City Of Pittsburg