Rikki Robinson
Baltimore,Maryland
Summary
Eager Receptionist Administrator with a strong commitment to maintaining amiable interactions with colleagues and clients. Passionate about executing internal policies and fostering positive client interactions. Dedicated to representing business interests, promoting goal achievement, and engaging in external business outreach. Goal-oriented mindset, passion for helping others, and strong work ethic drive my dedication to increasing overall efficiency and success in any company.
Overview
8
8
years of professional experience
Work History
Receptionist Administrator
Evermore Cannabis Company
05.2024 - 08.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
- Checked guests' photo identification for validity and age requirements.
- Increased repeat business through exceptional customer service and extensive knowledge of cannabis products.
- Participated in ongoing education efforts regarding cannabis laws and regulations, staying up-to-date on industry changes to ensure compliance at all times.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Handled complaints and questions, and re-directed calls to other team members.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
Assistant Store Manager
Urban Outfitters, Inc.
11.2016 - 12.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Sales Associate
Anthropologie
05.2019 - 10.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Stock Associate
H&M Retail
03.2019 - 10.2019
- Demonstrated flexibility in adapting to changing store needs or priorities, willingly taking on additional responsibilities as needed to support overall operations.
- Operated efficiently under pressure during busy seasons, prioritizing tasks effectively while maintaining a strong commitment to detail-oriented work.
- Checked numbers manually and used hand-held equipment to locate products.
- Assisted with inventory receiving process, inspecting incoming deliveries for accuracy, quality control issues, or signs of tampering before entering them into the system.
- Collaborated with sales team to ensure adequate supply levels for promotions and seasonal demand fluctuations.
- Ensured proper pricing, tagging, and signage for all products to maintain compliance with company guidelines.
Stylist Sales Associate
Francesca's Boutique
08.2016 - 11.2016
- Enhanced store sales by skillfully cross-selling and upselling related products to clients based on their needs and preferences.
- Connected and engaged with customers to understand styling needs.
- Worked closely with store management to set and achieve individual sales targets, contributing to overall team success.
- Acknowledged, interacted and built relationships with clients to stimulate loyalty.
- Assisted clients in selecting outfits for special events, ensuring they looked and felt their best.
- Supported sales floor, cash wrap and back of house to catalyze daily operations.
- Translated inspiration into action by solving customer styling needs.
Education
High School Diploma -
Coppin Academy
Baltimore, MD05.2016
Skills
- Reception Management
- Customer Service
- Fast-Learner
- Active Listening
- Critical Thinker
- Complex Problem-Solver
- POS Systems Operations
- Retail Operations
Timeline
Receptionist Administrator
Evermore Cannabis Company
05.2024 - 08.2024
Sales Associate
Anthropologie
05.2019 - 10.2019
Stock Associate
H&M Retail
03.2019 - 10.2019
Assistant Store Manager
Urban Outfitters, Inc.
11.2016 - 12.2023
Stylist Sales Associate
Francesca's Boutique
08.2016 - 11.2016
High School Diploma -
Coppin Academy
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