Hi, I’m
Rikki Smead
Lake Oswego,OR
Summary
Certified Phlebotomist well versed in venipuncture, capillary puncture and special collection procedures. Seeking full time employment in a hospital, clinic or lab. Detail-oriented and committed to maintaining highest quality control and patient care standards.
Exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Highly knowledgeable in routine blood drawing procedures and using vacutainer tubes, tourniquets, syringes, butterfly needles and straight needles. Committed to maintaining highest quality standards when collecting, labeling and processing samples and specimens.
100+ supervised successful sticks.
Overview
13
years of professional experience
1
Certification
Work History
BrandGarden
Account Manager
02.2023 - Current
Job overview
- Builds and maintains strong client relationships to drive business growth.
- Develops and delivers presentations to key customers to position products and services.
- Analyzes sales and customer data to identify trends and opportunities for increased profitability.
- Negotiates prices, terms of sales and service agreements.
- Performs effectively in self-directed work environment, managing day-to-day operations and decisions.
- Fosters lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Contributes to team objectives in fast-paced environment.
- Meets with customers to discuss and ascertain needs, tailor solutions and close deals.
- Achieves or exceeds company-defined sales quotas.
- Serves customers with knowledgeable, friendly support at every stage of shopping and purchasing.
3Point Brand Management
Senior Project Manager
05.2022 - 12.2022
Job overview
- Developed and maintained project budgets to control costs and meet organizational and project goals.
- Provided outstanding service to clients through effective communication and prompt issue resolution to facilitate future business opportunities.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Maintained open communication by presenting regular updates on project status to customers.
- Monitored project progress, identified risks and took corrective action as needed.
- Coordinated cross-functional teams to determine timely delivery and compliance of project requirements.
Ideation Creative Brand Management
Project Coordinator
05.2021 - 05.2022
Job overview
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Created job files for each project and maintained current data in each file.
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Reported regularly to managers on project budget, progress, and technical problems.
Red Hills Group
Account Executive
04.2016 - 06.2021
Job overview
- Negotiated prices, terms of sales and service agreements.
- Contributed to event marketing, sales and brand promotion.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Leveraged CRM to collect, organize, and manage sales data and customer information.
- Mastered and constantly improved sales prospecting, follow-up and upsell processes.
- Collaborated with current and potential small businesses extensively to understand needs before proposing specific solutions.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Stayed current on company offerings and industry trends.
Self Employed
Personal Training /Nutrition Consultant
01.2013 - 08.2020
Job overview
- Produced clear and concise meal and exercise plans for clients based on specific dietary needs and medical requirements.
- Monitored calorie count for individual patients in accordance with specific nutritional needs as specified by physicians.
- Assessed clients' nutritional and health statuses to prescribe appropriate eating and exercise plans.
- Educated clients about long-term health benefits of balanced diets and exercise programs.
- Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Developed and implemented creative exercise programs to keep clients engaged and motivated.
Sun Tan City
Salon Manager
03.2015 - 02.2016
Job overview
- Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
- Scheduled employees to maintain adequate coverage during business hours.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Worked to continuously increase salon business through effective sales, service, and operations policies.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
Education
Phlebotomy Training Specialists /NHCOBeaverton
from Certified Phlebotomy Technician
02.2026
University of OregonEugene, OR
Bachelor of Science from Biology / Human Physiology
06.2009
Skills
Venipuncture and capillary puncture
Specimen Processing
Infection Control
Patient Communication
HIPAA Compliance
Medical terminology
Project management
Converting leads
Account strategy development
Preparing contracts
Issue resolution
Brand management
Certification
CPT - Certified Phlebotomy Technician
CPT - Certified Personal Trainer thru NASM
Timeline
Account Manager
BrandGarden
02.2023 - Current
Senior Project Manager
3Point Brand Management
05.2022 - 12.2022
Project Coordinator
Ideation Creative Brand Management
05.2021 - 05.2022
Account Executive
Red Hills Group
04.2016 - 06.2021
Salon Manager
Sun Tan City
03.2015 - 02.2016
Personal Training /Nutrition Consultant
Self Employed
01.2013 - 08.2020
Phlebotomy Training Specialists /NHCO
from Certified Phlebotomy Technician
University of Oregon
Bachelor of Science from Biology / Human Physiology