Rilee Brown
Clearwater,FL
Summary
Dynamic, outgoing professional, spent 6 years honoring skills in customer service, while traveling to various locations for promotional and marketing campaigns. Training new hires in business processing, helping to understand and excel in roles. Diverse skill sets including appointment scheduling and problem- solving to ensure smooth operations. Proven track record for efficiently convoying job details. Excelled in describing business process. Quick to learn new skills, adaptability and taking initiative to complete tasks efficiently and affectively. Helping to create impactful campaigns while building strong relationships and expanding professional network.
Overview
3
3
years of professional experience
Work History
Server & Trainer
Original Hooters
Clearwater, FL
08.2020 - Current
- In this role, I've honed my skills in customer service, data entry, and bookkeeping
- I've also taken on the responsibility of training new hires, helping them understand the job and become effective members of our team.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Bartender
Orignal Hooters
Clearwater
08.2020 - Current
- As a bartender, I've used my outgoing personality to create a welcoming environment for customers
- My ability to learn quickly has allowed me to adapt to new roles and responsibilities with ease.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Marketing
Original Hooters
Clearwater, FL
08.2020 - Current
- I've had the opportunity to manage marketing campaigns for a renowned establishment, increasing brand visibility and customer engagement
- This role has allowed me to demonstrate my adaptability and initiative.
- Developed and executed sales, marketing and distribution programs.
Promotional
Original Hooters
Clearwater, FL
08.2020 - Current
- Dynamic professional with experience in promotional shoots, marketing, and pageants
- Skilled in creativity, adaptability, and event planning
- Committed to continuous learning and excellence.
- Boosted customer engagement by demonstrating product features and benefits during promotional events.
- Increased sales for assigned products by creating eye-catching displays and delivering persuasive presentations.
- Collaborated with team members to execute successful promotions, ensuring seamless event experiences for attendees.
- Learned about competitors' products and consumers' interests to answer questions and provide more complete information.
- Collaborated with media representatives to optimize coverage of special events.
- Addressed prospects' concerns and utilized persuasive techniques to turn guests into paying, satisfied customers.
Education
High School Diploma -
Palm Harbor university
01.2018
Skills
- Staff training
- Customer service
- Appointment booking
- Bartending
- Fast learning
- Marketing
- Beverage Preparation
- Table Bussing
- Safe Food Handling
- Suggestive Selling
- Sales Expertise
Accomplishments
Due to being agile and able to pivot within different positions of the company, Hooters recognized my potatial and featured me in various advertising campaigns. Billboards, commercials, youtube segments and a pageant. Hooters saw my potential and entrusted me with the responsibility of conducting interviews and representations of the brand.
Career Achievements
- Successfully trained over 50 new hires in business processes and procedures, enhancing overall team productivity.
- Recognized for exceptional customer service skills, receiving positive feedback from customers and management consistently.
- Managed marketing campaigns for a renowned establishment, increasing brand visibility and customer engagement.
- Quickly adapted to new roles and responsibilities, demonstrating flexibility and eagerness to learn.
- Improved problem-solving skills, leading to a decrease in customer complaints and an increase in customer satisfaction.
- Used my outgoing personality to create a positive and welcoming environment for customers and staff alike.
- Consistently met and exceeded sales targets in my role, contributing to the overall success of the team.
- Maintained accurate bookkeeping records, ensuring financial transparency and accountability.
- Complete responsibilities/ tasks within designated time; works well with diverse customers and employees.
Professional Profile
I am an energetic and versatile professional with a rich background in the hospitality industry. Over the years, I've developed a diverse skill set that includes team coaching, client relations, appointment management, and mixology. I'm known for my ability to quickly master new skills and effectively communicate job specifics.
Additional Information
I am committed to continuous professional development and strive for excellence in all my endeavors. I look forward to bringing my skills and experiences to a new challenge.
Summary
As a dynamic and outgoing professional, I've spent 6 years honing my skills in customer service and marketing, and training new hires in business processes. My diverse skill set includes staff training, appointment scheduling, and problem-solving. I have a proven track record for understanding and effectively conveying job details, and I'm quick to learn new skills. My marketing experience with a prestigious establishment demonstrates my adaptability and initiative. As a high school graduate, I'm committed to continuous professional development and strive for excellence in all I do.
Hobbies; Antiquing, spending time with my dog and Traveling.
I really enjoy antiquing, its like a treasure hunt finding valuable items from the past. In my personal time my dog and I go to various dog parks, beaches and animal friendly spots. I also really enjoy traveling to experience new cultures, food and different environments.
Timeline
Server & Trainer
Original Hooters
08.2020 - Current
Bartender
Orignal Hooters
08.2020 - Current
Marketing
Original Hooters
08.2020 - Current
Promotional
Original Hooters
08.2020 - Current
High School Diploma -
Palm Harbor university