Rilee Jensen
Nike Factory Outlet
Salisbury,NH
2012
years of professional experience
Dynamic retail leader with a proven track record at Famous Footwear, excelling in customer service management and team coaching. Expert in store operations and inventory control, driving sales performance and enhancing customer relations. Recognized for training associates to exceed service expectations and maintain high standards in fast-paced environments.
Work History
Assistant Manager
4 Years 7 Months- Supervised sales floor operations to maintain brand standards, fitting room service, and customer support.
- Coordinated daily opening and closing procedures, cash handling, and register accuracy across store shifts.
- Trained associates on product knowledge, service expectations, and efficient point-of-sale processes.
- Monitored stockroom organization, replenishment flow, and merchandise availability for high-traffic selling periods.
- Supported visual merchandising updates to align product presentation with seasonal Nike outlet directives.
- Enforced loss prevention practices, transaction accuracy, and compliance with retail policies.
Store Manager
- Led store operations, ensuring consistent customer service, merchandising, and sales execution.
- Trained associates on POS systems, product knowledge, and service standards.
- Managed scheduling, staffing, and daily task delegation to support store coverage.
- Monitored inventory levels, replenishment, and shrink control to maintain stock accuracy.
- Executed visual merchandising standards to improve presentation and shopping experience.
- Reviewed sales performance and adjusted priorities to meet operational goals.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Store Manager
15 Years 1 Month- Led daily store operations, ensuring smooth opening, closing, and cash handling procedures.
- Trained associates on customer service standards, product knowledge, and selling techniques.
- Monitored inventory levels, coordinated replenishment, and maintained organized stockroom conditions.
- Coached team performance to support sales goals and service expectations.
Education
High School Diploma
Skills
Customer service
Problem-solving
Customer relations
Multitasking and organization
Customer service management
Store operations
Training and mentoring
Team leadership
Team leadership and coaching
Timeline
Store Manager
Famous Footwear
10.2011 - 2026Read More
Assistant Manager
Nike Factory Outlet
03.2007 - 10.2011Read More
Store Manager
Wilson’s Leather
2001 - 2007Read More
Gilford High School
High School Diploma
Read More