Rilee Nyberg
Westminster,CO
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
3
3
years of professional experience
Work History
Shift Lead Manager
Cafe Rio Mexican Grill
01.2021 - Current
- Exercised composure under pressure and in escalated customer service scenarios.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Evaluated employee performance and coached and trained to improve weak areas.
- Kept employees operating productively and working on task to meet business and customer needs.
- Excelled in every store position and regularly backed up front-line staff.
Education
High School Diploma -
Northglenn High School
Northglenn, CO05.2022
Skills
- Hospitality Management
- Rule Enforcement
- Corrective Actions
- Team Motivation
- Creative Solutions
- Food Safety and Sanitation
- Safe Work Practices
- Strategic Goals
Timeline
Shift Lead Manager
Cafe Rio Mexican Grill
01.2021 - Current
High School Diploma -
Northglenn High School
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