Riley Anderson
Orlando,FL
Summary
Professional in guest relations with focus on creating engaging and enjoyable experiences. Extensive experience in ensuring seamless guest experiences. Known for strong team collaboration, adaptability, and positive attitude, consistently delivering high-quality service.
Overview
7
7
years of professional experience
Work History
Character Attendant
Walt Disney World Resort
Lake Buena Vista, FL
05.2024 - 04.2025
- Engaged guests in character interactions, ensuring memorable experiences and maintaining positive park atmosphere.
- Trained new Cast members on character attendant standards and guest engagement techniques.
- Implemented safety protocols during character meet-and-greets, enhancing guest safety and experience.
- Participated in training sessions to continually improve skills and knowledge relevant to the role.
- Handled emergency situations calmly and effectively, prioritizing guest safety while minimizing disruption to the overall experience.
Barista
Starbucks at Western Carolina University
Cullowhee, NC
08.2021 - 05.2024
- Trained new baristas on coffee preparation and customer service standards.
- Managed daily operations, ensuring efficient workflow during peak hours.
- Maintained cleanliness and organization of workstations, promoting safety standards.
- Provided exceptional customer service, resolving issues to enhance guest satisfaction.
- Implemented process improvements that increased beverage preparation speed and accuracy.
Resident Assistant
Western Carolina University, Department of Residential Living
12.2021 - 05.2022
- Resident Assistant for the Department of Residential Living at Western Carolina University. I work with and look after about 35 to 40 Residents, and help monitor their mental/emotional health throughout the year. I work with a staff of around 10 over a building with around 200.
- Facilitated conflict resolution among residents to promote a harmonious living environment.
- Developed and implemented educational programs that enhanced community engagement and personal development.
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
- Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
Team Leader
Chick-fil-a of Calhoun
Calhoun, GA
07.2018 - 07.2021
- Previous Team Leader for Chick-fil-A of Calhoun, GA. Handled scheduling and planning shifts, along with part of the financial aspect of the restaurant.
- Led team in daily operations, ensuring high standards of customer service and food quality.
- Mentored and trained new staff on operational procedures and company policies.
- Resolved customer complaints effectively, fostering positive dining experiences and loyalty.
Student Assistant Choir Director
Calhoun High School
Calhoun, GA
08.2018 - 03.2020
- Previous assistant choir director for Calhoun High School in Calhoun, GA. Helped teach 9th-12th grade students to learn choral pieces, along with vocal technique and ensemble study.
- Assisted teachers with classroom management and student support initiatives.
- Organized administrative tasks such as filing, data entry, and inventory management for school supplies.
- Coordinated scheduling for extracurricular activities and events to enhance student engagement.
Education
BFA - Musical Theatre Concentration
Western Carolina University
Cullowhee, NC05-2024
Skills
- Leadership Experience
- Communication Skills
- People Skills
- Problem-Solving Experience
- Effective problem solving
- Adaptability
- Creativity
- Research Skills
- Positivity
- Social Awareness
Timeline
Character Attendant
Walt Disney World Resort
05.2024 - 04.2025
Resident Assistant
Western Carolina University, Department of Residential Living
12.2021 - 05.2022
Barista
Starbucks at Western Carolina University
08.2021 - 05.2024
Student Assistant Choir Director
Calhoun High School
08.2018 - 03.2020
Team Leader
Chick-fil-a of Calhoun
07.2018 - 07.2021
BFA - Musical Theatre Concentration
Western Carolina University