Riley Becker
Summary
Healthcare professional with extensive experience in patient access roles, ensuring smooth patient admissions and accurate data management. Proven ability to collaborate effectively with teams and adapt to dynamic healthcare environments. Known for excellent communication skills and strong attention to detail. Adept at navigating healthcare systems, I effectively managed appointment scheduling and insurance verification while training new hires. My strong empathy and problem-solving skills fostered a supportive environment, ensuring quality patient care and satisfaction.
Overview
6
6
years of professional experience
Work History
Patient Access Representative
Mission
04.2019 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
Education
Advanced CNA Course Completion -
Des Moines Area Community College
Ankeny, IANorwalk High School
Norwalk, IA05-2016
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Medical terminology
- Multitasking and organization
- Appointment scheduling
- Registration and admissions
- Phone and email etiquette
- Healthcare systems navigation
Timeline
Patient Access Representative
Mission
04.2019 - Current
Advanced CNA Course Completion -
Des Moines Area Community College
Norwalk High School
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