Riley Callaham
Scottsboro
Summary
Dynamic Customer Service Representative with a proven track record at Home Depot, excelling in conflict resolution and active listening. Adept at troubleshooting and maintaining accurate records, I consistently enhance customer satisfaction and streamline operations. Recognized for my ability to handle escalated issues with professionalism, ensuring a positive experience for all clients.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Home Depot
02.2021 - 07.2025
- Answered inbound calls, emails, and in-person inquiries with a positive and professional attitude
- Assisted customers by providing accurate information about products, services, and account details
- Resolved customer concerns by identifying issues, troubleshooting, and offering appropriate solutions
- Processed transactions, payments, returns, and order updates efficiently
- Documented customer interactions and maintained accurate records in company systems
- Followed company policies to ensure consistent and high-quality service
- Collaborated with team members to meet performance goals and improve customer satisfaction
- Handled escalated or distressed customers calmly and professionally
- Utilized computer systems, POS software, and communication tools to complete daily tasks
- Maintained a clean and organized work environment to support smooth operations
Education
Associate of Science - General Studies
Calhoun Community College
Tanner, AL05-2026
High School Diploma -
Pennfoster
Scranton, PA01-2020
Skills
- Customer service
- Conflict resolution
- Inbound communication
- Troubleshooting techniques
- Record keeping
- Team collaboration
- Workflow organization
- Active listening
- Critical thinking
- Computer proficiency
- Microsoft Excel
- Prioritization
Timeline
Customer Service Representative
Home Depot
02.2021 - 07.2025
Associate of Science - General Studies
Calhoun Community College
High School Diploma -
Pennfoster