Riley Cannaday
Alva,OK
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Banccentral National Association
08.2022 - Current
- Enhanced customer satisfaction by providing prompt and accurate responses to inquiries regarding bank products and services.
- Streamlined account opening processes for new clients, resulting in a more efficient and user-friendly experience.
- Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
- Provide assistance with Savings Bonds
Diner Clerk
Shepherd Oil Company
05.2021 - 08.2022
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Assisted in financial tasks such as invoicing, budget tracking, and expense report processing for optimal fiscal management.
Front Desk Clerk
Holiday Inn Express & Suites
10.2020 - 05.2021
- Enhanced guest satisfaction by promptly and professionally addressing inquiries and concerns.
- Provided exceptional customer service for a positive guest experience, resulting in repeat business.
- Streamlined check-in and checkout processes to improve efficiency and reduce wait times.
- Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
- Increased hotel revenue by upselling rooms and promoting additional services or amenities when appropriate.
- Collaborated with housekeeping staff to ensure room availability and cleanliness for incoming guests.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
Education
High School Diploma -
Pauls Valley High School
Pauls Valley, OK06.2020
Skills
- Appointment Scheduling
- Report Generation
- Data Collection
- Data Entry
- Call Management
- Account Updating
- Information Security
- Scheduling
- Complaint Resolution
- Microsoft Products
- Financial Accountability
- Communication Skills
Timeline
Customer Service Representative
Banccentral National Association
08.2022 - Current
Diner Clerk
Shepherd Oil Company
05.2021 - 08.2022
Front Desk Clerk
Holiday Inn Express & Suites
10.2020 - 05.2021
High School Diploma -
Pauls Valley High School
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